Second Line Support Engineer

Second Line Support Engineer - Sheffield - £32,000 - Onsite

We’re working with a well-established IT support provider. Due to continued growth, they’re looking for a proactive and technically capable 2nd Line Support Engineer to join their team.

This is a great opportunity for someone who enjoys working in a fast-paced environment and wants to build their technical skills while gaining exposure to a wide variety of systems and projects.

What you’ll be doing:

• Handling escalated incidents and service requests as part of the 2nd line support team.
• Troubleshooting across Microsoft 365, Windows environments, and core IT infrastructure.
• Managing user accounts, permissions, and email systems (M365/Exchange) .
• Providing remote support, with occasional visits to client sites.
• Diagnosing and resolving hardware, software, and basic networking issues.
• Supporting IT projects, including system upgrades and migrations.

What we’re looking for:

• Strong knowledge of Microsoft 365 and Windows systems.
• A hands-on, problem-solving mindset with a willingness to learn.
• Someone who thrives in a varied and busy role.

What’s on offer:

• 25 days holiday plus bank holidays.
• Pension scheme.
• Ongoing training, mentoring, and career development.