Second Line Support Engineer

Second Line Support Engineer - St Helens - £37k (DOE) - Onsite

My client is a leading provider of IT support services. Their core competency lies in delivering bespoke solutions for small to medium-sized businesses, with a focus on maximizing efficiency and minimizing costs. They are currently after a second line support engineer.

Key Responsibilities:

• Provide 2nd line support for escalated incidents and service requests.
• Troubleshoot Microsoft 365, Windows, and core IT systems.
• Manage user accounts, access, and email (M365/Exchange).
• Deliver remote support with occasional on-site client visits.
• Resolve hardware, software, and basic network issues.
• Assist with IT projects, migrations, and upgrades.

Key Requirements

• 2+ years of experience in an MSP environment.
• Strong O365 & Windows experience.
• Wants to get stuck into a fast-paced, diverse environment.

Benefits

• Up to 25 days holiday (excluding bank holidays).
• Pension scheme.
• Ongoing training and mentoring.
• Funded certifications.