Senior Technical Support Specialist

Role: Senior IT Support Engineer

Location: Wigan

Work Pattern: In Office

Salary: £35,000-£45,000

An exciting opportunity has arisen for an experienced Senior IT Support Engineer to join a growing technical team, supporting a diverse client base across infrastructure, cloud and modern workplace technologies.

This role is ideally suited to an experienced professional looking for a varied position that combines project delivery with senior-level technical support. The successful candidate will play a key role in delivering technical solutions, resolving complex issues and helping clients maximise their IT environments.

Key Responsibilities

• Deliver infrastructure, cloud and security projects from planning through to implementation.
• Lead technical upgrades, migrations and deployments across Microsoft and virtualised environments.
• Provide senior-level troubleshooting and act as an escalation point for complex technical issues.
• Work closely with clients to design and deliver effective, business-focused IT solutions.
• Produce and maintain technical documentation while contributing to service improvements and best practices.
• Support knowledge sharing across the technical team and assist with the development of junior engineers where appropriate.

Requirements

The successful candidate will have:

• Experience working within a Managed Service Provider (MSP).
• Previous experience in a senior technical support, infrastructure engineering or technical projects role.
• Strong technical knowledge of Microsoft 365, Windows Server, Intune, Entra ID, networking, virtualisation and cybersecurity technologies.
• Excellent troubleshooting, communication and customer-facing skills.
• A full UK driving licence and access to a vehicle.

Benefits

• Up to 25 days holiday +BH
• Pension scheme
• Paid training and certification support
• Career progression opportunities
• Free parking
• & More

If you are interested, please apply now!