Software Support Analyst

My client is after a Software Support Analyst; you’ll be the first line of defence when users need support with their intelligent automation solutions. My client is offering a competitive salary and wonderful progression opportunities, a real chance to build within the business, working with the newest technology.

What you’ll need

• A genuine passion for technology and how it can improve people’s lives.
• Excellent communication skills - confident, clear, and approachable.
• A problem-solving mindset with the patience to work through challenges.

What You’ll Do

• Support users of our solutions - both clients and internal teams.
• Handle the configuration and setup of software products.
• Manage your workload proactively and contribute to our knowledge base.
• Escalate complex issues appropriately and collaborate on resolutions.
• Build strong relationships through clear, empathetic communication.
• Spot opportunities for improvement or potential sales leads.

Desirable

• Familiarity with scripting (SQL, Visual Basic, JavaScript)

Exposure to platforms such as:

• Document Management (Therefore).
• Intelligent Capture (IRISXtract, ABBYY, FlexiCapture).
• Output Management (Uniflow, Papercut, Spindle).
• Business Intelligence (QlikView, QlikSense).
• Robotic Process Automation (Electroneek, UI-Path).