Production Support Engineer

We are seeking a Electronic Trading Support Engineer to provide business-critical production support for our electronic trading platforms, including Direct Market Access (DMA) and Algorithmic Trading ( Equities/Fixed Income and FX).

The role involves close partnership with traders, sales, technology teams, and vendors to ensure the reliability, performance, and stability of our Algo/DMA electronic markets infrastructure across global venues.

Key Responsibilities

• Provide front office aligned production support for DMA and algorithmic trading platforms.
• Troubleshoot and resolve issues related to FIX protocol connectivity, order routing, drop copy, and post-trade workflows.
• Monitor order flow for rejects and failures, proactively identifying and resolving issues.
• Support and monitor market data feeds to maintain accuracy and performance.
• Collaborate with sales, traders, and execution desks to resolve production issues and trading queries.
• Support EMS/OMS platforms and ensure smooth integration with middle-office and back-office systems.
• Partner with middle office on allocations, booking, and reconciliations.
• Leverage observability and monitoring tools (Grafana, Splunk, OpenText/SiteScope/OBM) for proactive issue detection and notifications.
• Work with vendors on production support for OMS/EMS, FIX mapping/routing, market data, and execution connectivity.
• Able to take lead in incident root cause analysis and drive long-term stability improvements.
• Participate in change and release management, including exchange/venue upgrades, vendor releases, and platform rollouts.
• Contribute to Business Continuity Planning (BCP) by taking part in Disaster Recovery (DR) tests and industry-wide SIFMA BCP exercises.

Required Skills & Qualifications

• Strong knowledge of the FIX protocol and order lifecycle (equities/Fixed Income/FX).
• Experience in front-office trading support, with direct interaction with traders/sales.
• Strong background with EMS/OMS platforms (Raptor, Fidessa, Flex Trade, Bloomberg EMSX, etc.).
• Hands-on experience with market data feeds (Bloomberg, PICO, Refinitiv, exchange feeds, etc.).
• Familiarity with middle-office workflows (allocations, booking, reconciliations).
• Proficiency with observability tools (Grafana, Splunk, OpenText/SiteScope/OBM).
• Good communication, problem-solving, and troubleshooting skills in low-latency, high-volume trading environments.
• Unix Shell Scripting knowledge and SQL is a plus.

Preferred Qualifications

• Bachelor's degree in Computer Science, Engineering, Finance, or related discipline.
• 2-5 years of equities trading support experience.
• Exposure to DMA, DSA, SOR, Algo Trading strategies.
• Familiarity with global exchange protocols and regulations (Reg NMS, CAT, MiFID II etc.).