1st Line Service Desk Agent

1st Line Service Desk Agent

Fully Remote | Up to £26,000

CAP Resourcing is working with an established technology business that is looking for a customer focused 1st Line Service Desk Agent to join its team.

This is a great opportunity for someone with service desk experience who enjoys solving technical problems, supporting customers and working as part of a collaborative IT team.

The Role

As a 1st Line Service Desk Agent, you’ll be the first point of contact for customers requiring technical support. You’ll troubleshoot a range of IT issues, manage support requests and ensure customers receive an efficient, high-quality service.

About You

We’re looking for someone with:

• Previous service desk experience, ideally within a managed services environment.
• A good understanding of Azure, networking and servers.
• Strong customer service and communication skills.
• Excellent problem solving and organisational abilities.
• A proactive approach and a genuine desire to help customers.
• The ability to prioritise tasks and manage competing demands.

Essential qualifications:

• AZ-900: Azure Fundamentals.
• MS-900: Microsoft 365 Fundamentals.

SC-900: Security, Compliance and Identity Fundamentals would be desirable.

What's on Offer?

Fully remote working

Salary up to £26,000

A supportive and collaborative IT environment

The opportunity to develop your technical skills and progress your career

Interested? Get in touch with CAP Resourcing to find out more or apply today!