Senior Service Desk Consultant 3rd Line

Senior Service Desk Consultant / 3rd Line

Fully Remote | Up to £45,000 + Bonus

We’re working with an established technology business that is looking for an experienced 3rd Line / Senior Service Desk Consultant to join their growing Cloud Care team on a fully remote basis.

This is a senior technical role supporting a diverse MSP client base across Microsoft 365, Azure and hybrid infrastructure environments.

You’ll act as a key escalation point for complex incidents and technical issues, working across both cloud and traditional infrastructure.

What we're looking for:

• Significant experience in a 3rd Line / complex Service Desk role within an MSP
• At least one Microsoft Expert level certification
• Strong experience across cloud and/or on-premises infrastructure
• Extensive knowledge of server and network environments
• Experience with virtualisation technologies
• Strong Microsoft Exchange and Office 365 experience
• Good understanding of firewalls and security technologies
• Excellent troubleshooting and analytical skills
• Strong customer service and communication skills
• A proactive approach and the ability to take ownership of complex issues
• Full UK driving licence

Additional vendor certifications such as Cisco CCNP would be advantageous.

Up to £45,000 + Bonus

Fully remote

3rd Line / Senior Service Desk

Microsoft 365 | Azure | Hybrid Infrastructure

If you're an experienced 3rd Line MSP engineer looking for a senior role where you can get involved in complex technical challenges and service improvement, we’d be keen to hear from you.