Account Manager

At Cape.io, we're not just keeping pace with the advertising industry. We're accelerating it.

We are a global technology company on a mission to eliminate the friction between creative and media. Cape.io is the first Intelligent Campaign Automation platform to unify the entire campaign lifecycle. By embedding AI and automated compliance from creative inception to activation, we empower brands to launch high-impact, compliant campaigns with unprecedented speed and intelligence.

Our platform is trusted by the world's top agencies and advertisers to control and distribute advertising content in over 100 countries. With over 230 employees across 21 offices—from London to the Americas, Europe, and Asia Pacific—we are fundamentally changing the way advertising works.

Vision and Mission Making creative ad workflow collaboration easier. Simplifying and automating the end-to-end creative workflow, enabling our clients to deliver premium and relevant ad experiences to consumers.

Company Values

• Move smart
• Define tomorrow
• Be better together
• Change what’s possible

Overview of Role

As an Account Manager, you will be responsible for the daily management of some of the company's largest enterprise clients. You will work hand-in-hand with the Key Account Director (KAD) to own new and existing client relationships and business opportunities. Additionally, you will add value by providing exceptional customer service to our key clients, their Brand Managers, and their partner agencies. You will be an integral contributor to the team's objectives in growing the business and take a leadership role when collaborating with other internal Cape teams and external advertising agencies.

Responsibilities and Key Tasks

• Strategy & Relationships: Support, contribute to and own aspects of the global account management strategy. Manage and be responsible for client relationships, acting as the point of contact for intel, escalations, and problem-solving.
• Reporting & Data: Manage monthly and quarterly business review meetings, pulling together agendas and required data. Use Power BI for data retrieval for EOY and half-year reporting and decks for clients.
• Financial Management: Manage financial aspects of accounts, ensuring services are billed in a timely manner. This includes managing invoice checks, Tipalti approvals, and Airtable inputting for cost and PO management.
• Billing Operations: Maintain rate cards and carry out price analysis for reviews and proposals. Monitor platform orders and update billing trackers with external partners for weekly and month end billing.
• Account Visibility: Track account activity and spend to assist finance with invoice queries and reduce debtor days. Manage and report account revenue for clear profitability and P&L understanding.
• Technical Support: Act as the main bridge between the client and our tech teams to ensure platform bugs or errors are logged, tracked and fixed.
• Onboarding: Lead the onboarding of new external personnel and agency teams to Cape platforms and workflow processes.
• Communication & Support: Respond to client and partner emails in a timely manner. Support tasks and projects with the KAD to alleviate workload and stay across future action points.
• Collaboration: Cross-collaborate with internal teams on projects or order issues to assist with resolutions or queries.
• Cross & Upselling: Seek out and identify opportunities to provide additional support and services to customers. Expert knowledge of the industry, our solutions and products and how to win new business leads.

Experience & Skills Required

Experience Required:

• Minimum 3–6 years of account management or sales experience in marketing, advertising, or media.
• Experience within an office environment and working as part of a team.
• Client-facing experience with the confidence to meet senior clients.
• Previous experience working towards individual and team objectives.

Skills Required:

• Dynamic Organisation: Easily pivots between different tasks and priorities throughout the day, staying organised even when things move fast.
• Composure: Remain level-headed when unexpected issues pop up, jumping in quickly to find a solution.
• Detailed Documentation: Keep a clear record of account activity so the team and client always have full visibility on what has been done or is pending.
• Conflict Management: Confidently manage challenging or difficult conversations with frustrated clients, remaining professional and calm to de-escalate tension.
• Proactivity: Seek opportunities to help streamline processes and resolve outstanding issues.
• Communication: Strong communication and presentation skills.
• Technical Proficiency: Proficient in CRM, Google productivity suites (Excel/Sheets), and Power BI.
• Languages: Fluency in English is essential; French and/or Spanish is advantageous.

Other Information

• This is a fixed term contract to start Mid-April.
• This is a hybrid role, working 2 days per week from our office in central London.