Account Manager

Account Manager | IT Managed Services | Hybrid (West Hampstead) | £50,000–£55,000

We’re working with a leading IT Managed Service Provider seeking a proactive and relationship driven Account Manager to join their growing team.

You’ll act as the voice of the client, building strong partnerships, driving service improvements, and supporting ongoing account growth. This role offers the chance to work closely with experienced account managers and technical teams, developing your career within the IT MSP space.

What you’ll do:

• Manage and nurture client relationships through regular contact and reviews
• Work with technical teams to align solutions with client needs
• Support renewals, upsells, and new business opportunities
• Help ensure client satisfaction, retention, and service excellence

What you’ll bring:

• Experience in account management or client services (B2B preferred)
• Background in an MSP or IT services environment (essential)
• Excellent communication and relationship building skills
• Confidence with technology discussions and commercial conversations