IT Service Desk Apprentice
You will be acting as the first point of contact for client support requests via phone, email, and our service portal.
Role
- Acting as the first point of contact for client support requests via phone, email, and our service portal.
- Logging and triaging tickets in our RMM/PSA platform (Halo).
- Troubleshooting hardware, software, and network issues.
- Supporting users with Microsoft 365, Windows 10/11, and common business apps.
Training
Clear progression into a permanent role on successful completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 4th June 2025
- Start Date
- Wednesday, 11th June 2025
Desired Skills
- Communication skills
- IT skills
- Problem solving skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)
About the Employer
Cara Technology Ltd
At Cara Technology, we’re passionate about helping businesses thrive through exceptional IT support, cutting-edge cybersecurity, and cloud-first solutions. Based in Macclesfield, we support a diverse client base across the UK. We’re growing fast and looking for ambitious people who want to grow with us. We’re proud to foster a culture built on trust, curiosity, and collaboration—and we have a bit of fun while we’re at it too.
- Company
- Cara Technology Ltd
- Location
- CARA HOUSE, CROSSALL STREET, MACCLESFIELD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- Cara Technology Ltd
- Location
- CARA HOUSE, CROSSALL STREET, MACCLESFIELD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted