Tech Delivery Manager – Forecasting, Allocation & Replenishment

Location: Reading - hybrid

Travel: Dublin occasionally

Salary & Package: Competitive

Caraffi is recruiting on behalf of a global retailer for an experienced Tech Delivery Manager to lead the end‐to‐end delivery of a major transformation programme focused on Forecasting, Allocation & Replenishment. This flagship initiative will introduce a new Smart Retail Ordering capability, reshaping systems, processes, and ways of working across the global business.

This role requires a delivery leader with strong strategic oversight and hands‐on execution capability - someone who can navigate complex stakeholder landscapes, enforce robust governance, and align cross‐functional teams to deliver outcomes that directly support long‐term commercial and operational objectives.

What You’ll Do

• Lead the end‐to‐end delivery of a business‐critical transformation programme across people, process, and technology
• Define and own delivery scope, timelines, milestones, resource plans, and critical dependencies
• Establish and maintain strong governance frameworks, ensuring rigorous risk management, issue resolution, and escalation
• Engage and influence senior stakeholders across the organisation and third‐party vendors to maintain alignment and momentum
• Manage multi‐functional delivery teams (internal and external), ensuring clarity of roles, accountability, and progress
• Track KPIs, budgets, and delivery performance, reporting regularly to senior leadership
• Ensure adherence to best‐practice delivery standards across configuration, testing, deployment, and implementation
• Integrate change management, communications, and training into the delivery plan to support adoption and long‐term process improvement
• Champion the mandated delivery approach while continuously seeking opportunities to optimise performance

What You’ll Bring

• 10+ years’ experience in Project or Programme Management delivering complex, large‐scale solutions
• Retail experience is essential; exposure to Forecasting, Allocation, or Replenishment is highly advantageous
• Experience delivering technology‐enabled change, including SaaS configuration, testing, and deployment
• Strong understanding of testing phases including ST, SIT, E2E and Performance Testing
• Experience in cutover planning, implementation methodologies, process redesign, and operating model change
• Familiarity with Agile, Waterfall, and Hybrid delivery approaches, with the ability to apply them pragmatically
• Exceptional stakeholder management and communication skills, with proven influence at senior levels
• Demonstrated ability to navigate ambiguity and complexity while maintaining delivery momentum
• Strong resource planning and management capability across multi‐disciplinary teams
• Experience working closely with Technology teams and third‐party vendors on major platform rollouts
• Strong commercial acumen with experience managing multi‐million‐pound budgets
• High emotional intelligence, resilience, and a collaborative leadership style

Desirable Experience

• Experience with Allocation, Replenishment, or Forecasting systems
• Exposure to large‐scale retail transformation programmes
• Experience working with offshore delivery teams
• Knowledge of enterprise retail platforms and integration patterns
• Background in process optimisation or operating model design