Digital Support and Project Officer
Job summary
Provide first line support across all platforms for CAV UHB and national IT systems.
Provide and receive complex and/or sensitive information on a range of IM&T matters and systems.
Provide Implementation support when new system updates are made.
Main duties of the job
Working autonomously as part of the Implementation Team, the post holder will provide high level system, project and administrative support to more senior staff by assisting in the implementation and support of a range of clinical and patient management systems.
The post holder will be required to give support to the Implementation Manager in day to day support and configuration in a range of internal and national systems. They will also be required to assist in project planning and implementation of new functionality.
Working as part of the Implementation Team they will be the first point of contact for many staff and will be required to provide support, training and guidance along with contributing to the development of policies and procedures. The post holder will also ensure that standard project management methodologies are applied to progress and successfully deliver implementations.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description
Job responsibilities
Support - Contribute to the running of Digital support functions and optimising efficiency for a wide range of local and national systems. Provide training and support on a range of systems, process and Welsh Government rules that may be highly complicated and/or sensitive, relaying skills advice, support and training as necessary. Support the Implementation Team Manager and key stakeholders during the go-live phase of major systems implementation. Identify weaknesses or additional / specific needs and provide further support and assistance to those users who require it.
Project - Assist Project Management Office in completing Business Analysis for new project requests. Meeting with requesters and key stakeholders in order to complete a comprehensive project brief for delivery to the Project Management Office.
See Job Description for further information
Person Specification
Person Specification
- Support qualification, diploma or equivalent experience at relevant level. Significant support experience - deliver advice, instruction on a wide range of systems via phone, in-person, remote (Teams). Proven track record in support, project and change management.
- Good standard of academic achievement.
- Expert knowledge to support local and national systems used by the Health Board and the Welsh Government (RTT) rules that unpin them to facilitate effective and accurate systems and project support.
Experience
- - Experience operating of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.
- Project Experience - Articulate and professional when dealing with Health Board Managers, Clinicians and service users
- Experience in the management of Benefits Realisation to maximise investment in Digital for training, support and Project Management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Cardiff and Vale University Health Board
Address
Woodland House
Maes-y-Coed Road
Cardiff
CF14 4HH
Employer's website
https://cavuhb.nhs.wales/