Digital Mental Health Operations Manager

Digital Mental Health Operations Manager

Company Description

CareLoop Health is focused on providing predictive, personalised care for people living with severe mental illness. Our goal is to accurately predict and prevent mental health problems. We collaborate with patients, carers, clinicians, researchers, and other stakeholders to leverage digital technology and data insights to improve outcomes in mental health.

Role Description

The Digital Mental Health Operations Manager is a versatile role responsible for leading Information Governance (IG) activities, coordinating implementation across live sites and supporting the overall operational management of the company. The role also contributes to a range of hands-on business deliverables, helps define product requirements, supports user research activities and ensures that CareLoop products meet relevant clinical, technical, and regulatory standards.

This is an exciting and highly versatile role that offers a unique opportunity to gain hands-on experience across digital mental health health, information governance, compliance and operations. It provides excellent grounding for future career progression into a wide range of specialty areas, including information governance and digital health operations leadership.

Diversity

We welcome applications from all backgrounds.

Skills and Knowledge

Essential:

• Experience in operational management of a digital healthcare company

• Knowledge of Information Governance (IG) and data protection standards related to health technologies

• Experience working with technologies designed for use in the NHS

• Experience supporting product and technical teams (e.g. writing product requirements, assisting in user research, supporting technical documentation)

• Strong organisational, communication, and problem-solving skills

• Ability to work with a variety of stakeholders including people with lived experience of mental illness, NHS system leaders, clinicians and technical teams.

• Ability to work in a multi-functional role.

Desirable:

· Experience in digital mental health or healthcare technology

• Experience of working within ISO13485 Quality Management Systems

• Experience of NHS DSP Toolkit, Cyber Essentials and DTAC

• Knowledge of research methodologies and evidence-based digital health interventions

Responsibilities

• Lead internal IG activities and act as the liaison with external partners on IG matters

• Support the product and technical teams in defining product requirements and conducting user research activities

• Coordinate and support research and project initiatives as required

• Track project timelines, deliverables, and outcomes

• Assist cross-functional teams with documentation, reporting, and process improvement

Key Authorities

• Authority to prioritise operational tasks related to product delivery, governance, and compliance within agreed frameworks, and to escalate risks, blockers, or compliance issues to senior leadership where necessary.

• Decision-making authority for operational execution within defined project scopes.

• Authority to escalate issues or risks to Chief Operating Officer.

What we offer

· Salary £45,000

· Hybrid role (% time in the office negotiable)

· 25 days holiday + UK bank holidays

· Your birthday as a holiday day

· 2 mental health days per year

· The opportunity to build something from the ground up and grow with it. You will be working with an experienced, supportive leadership team who actively want to mentor and coach you to reach your potential.

You must have the right to work in the UK.