2nd Line IT Support Engineer

2nd Line Support Engineer – Reigate - £30k - £33k + excellent benefits

Our client is a well-established organisation based in Reigate; due to continued growth and expansion they are looking to recruit a 2nd Line Support Engineer.

Responsibilities include:

• Under the guidance of the Network Manager: Provide Specialist IT support that ensures the site establishes and maintains high quality facilities.
• Assist the Network Manager in the successful operation of the site
• Ability to effectively communicate (verbally and in writing) technical information
• Manage and implement agreed work programmes/practices under the guidance of Senior Staff.
• To be aware of responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data.
• Set up and check hardware and software for normal operation.
• Build and configure networked PCs, this could be a standalone setup or via image deployment.
• Perform maintenance on user accounts, site servers, and cloud platforms.
• Solid understanding of Active Directory, Azure AD, Microsoft 365 administration
• Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs.
• Follow standard practises to run network monitoring reports or utilities.
• Update asset lists or equivalent records for hardware and software on site.
• Follow processes and tasks described in sites disaster recovery and maintenance plans.
• Follow instructions to test site backup and malware protection procedures.
• Ensure all jobs are logged within the helpdesk and investigated as required.

Skills Required:

• Industry qualifications within the IT sector, include; Microsoft, Cisco, Aruba, Apple, is preferred.
• 2 – 3 years experience in an IT helpdesk or IT Support environment
• Solid understanding of wired and wireless networks and devices
• Ability to work independently and as part of a team under pressure
• Experience in the education sector is desirable but not essential
• Technical troubleshooting and problem management skills
• Interpersonal skills sufficient to assist non-technical users of IT

Hours – Monday – Friday - 08:00 -16:30

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