Account Manager (IT Services – MSP)

Account Manager (IT Services – MSP) – London, Hybrid - £45k - £50k + OTE + excellent benefits

Are you a high-performing tech relationship builder ready to own a thriving portfolio? A rapidly growing, well-established London MSP is looking for a dynamic Account Manager. This isn't just about maintaining accounts—it's about driving high-impact commercial success, building rock-solid partnerships, and unlocking major expansion potential!

Key Responsibilities include:

• Portfolio Health: Track satisfaction signals and proactively resolve risks to maintain a 95%+ retention rate.
• Account Profitability: Manage scope creep and align client pricing with delivery costs.
• Contract Compliance: Manage accurate documentation, client records, and timely renewals.
• Client Growth: Conduct QBRs, identify whitespace, and lead consultative upsell/cross-sell sales processes.
• Operational Excellence: Improve relationship practices and log accurate data within the CRM.

The ideal candidate will have:

• 3+ years in B2B tech/MSP Account Management or Service Delivery.
• Commercially Astute: Understands unit economics, gross profit margins, and ROI articulation.
• Client-Facing: Confident running strategic business reviews with stakeholders at all levels.
• Consultative: Strong discovery skills, focused on solving problems rather than just pitching.
• Disciplined: Highly organised, data-driven, resilient, and accountable to performance metrics.

Location: London (Hybrid - 3 days minimum in office)

Hours: Monday – Friday, 08:30 – 17:30

Keywords – account manager, AM, relationship management, client, client growth, accounts, portfolio management, upsell/cross-sell sales, service delivery, ROI, MSP, IT Support, IT Services, Hybrid, London, Central London