1640 - UX Researcher

UX Researcher Location: 6 Pancreas Square, London Length: 15/09/2025 - 18/05/2026 Rate: £40.38 per hour Hours: (Hybrid work schedule) Overview: As a User Experience (UX) Researcher, you conduct research projects of medium complexity to learn about users and their needs with little oversight. You use a variety of methods to collect and analyse data, and then share your findings with the team to improve products and services. You create high-quality communications about findings and recommendations, and have a deep understanding of user needs, pain points, motivations, values, goals, constraints, and opportunities. You have a close working relationship with your team and participate in cross-team collaborations with peers. You are always learning and growing in your field. Responsibilities include:

• With minimal guidance, identify ideas to improve products and services through research-driven insights and recommendations. Utilize user-centric thinking to unblock and inspire partners and collaboratively solve moderately scoped constraints in strategy, product or technology.
• Contribute to developing a holistic research program by planning, designing, and engaging in strategic and tactical research that informs the product/service/business while increasing knowledge about users.
• Identify and adapt to evolving user needs by adapting research approaches.
• Execute analysis for medium-sized research projects or programs. Quantitative researchers may contribute to code reviews, if applicable.
•  Conduct moderately scoped research to identify user needs and business opportunities that further product and business goals by demonstrating understanding and empathy of the user and the business.
• Perform research that increases user empathy and informs user-centric thinking with cross-functional partners.
•  Plan and prioritize research across projects in alignment with larger project goals and communicate priorities to team members.
• Collaborate with partners to identify opportunities to expand responsibilities within the immediate product team.
• Anticipate and remove roadblocks with the potential to impede progress, with minimal guidance from senior team members or managers.
•  Guide product direction through research by analysing, consolidating, or synthesizing what is known about user, product, service, or business needs, with minimal guidance. Demonstrate awareness of how multiple qualitative and quantitative research efforts come together to influence the team or project.
•  Help to identify, create, and effectively apply key insights and metrics in the evaluation of product or service impact.
• Utilize understanding of the business goals, product ecosystem, and user trends to guide research-driven, user-centric thinking and decision-making.
•  Build consensus within one or more projects/teams and gain support for research-based, user-centric solutions.
•  Communicate research insights and recommendations to stakeholders and work to apply and integrate into product and planning

Minimum Qualifications:

• Team Management
• Ethical UX research
•  UX storytelling
•  Research processes
•  UX research methodology
•  Product development lifecycle
• Human/user behaviour
•  Interactive technology
• UX systems thinking