36317825 - Technical Support Engineer - UX
Technical Support Engineer - UX Location: Staines, Surrey Length: 25/08/2025 – 25/02/2026 Rate: £162.67 per day (Inside IR35) Hours: 40 hours per weekRole Responsibilities:
- Customer Advocate providing support to users/administrators of our platform. Contributing to the growth of best practices for delivery of support services.
- Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
- Manage and resolve all issues.
- Experience assessing, troubleshooting, resolving and providing root cause analysis for ServiceNow Product issues
- Manage customers' expectations and experience in a way that results in high customer satisfaction
- Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
- Opportunity to become Subject Matter Expert in assigned areas of product functionality and utilize that expertise effectively to help customers. Share and deliver knowledge sessions with peers globally.
- Opportunity to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting.
- Help in development and mentoring of team members in various technologies and ServiceNow Platform.
- Suggest and implement improvements to internal processes.
- Work on technical and non-technical projects
- Communicate with customers and our teams through case, phone and other electronic methods.
- Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
- Maintain impeccable case hygiene and customer related files and records.
- Participate in the weekend support on-call rotation.
- Experience providing SaaS support
- Experience developing applications within the ServiceNow Platform
- Experience diagnosing performance related issues.
- Experience using tools like Eclipse, Splunk, Xcode, Android studio, SauceLab
- Bachelor's in Computer Science (or related technical degree) or 2+ years of related experience within technical support or software coding environment
- UI development or support experience
- Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development
- Reading and debugging Java and JavaScript code (Writing JavaScripts will be beneficial)
- Troubleshooting experience using browser developer tool
- Advance knowledge of the components in cloud/web applications and experience in Application Support. Mobile application support experience will be bonus.
- Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Good experience with relational databases (e.g. MySQL, Oracle).
- Good experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
- Experience using Linux/Unix OR Microsoft Server
- Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Personal commitment to quality and customer service
- Ability to multi-task and efficiently manage case backlog
- Should be a team player working efficiently in a collaborative environment
- Proven ability to maintain a professional demeanour when handling complex user issues (difficult customers)
- Company
- Career Moves Group
- Location
- Laleham, Staines-upon-Thames, Middlesex, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £163 per day
- Posted
- Company
- Career Moves Group
- Location
- Laleham, Staines-upon-Thames, Middlesex, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £163 per day
- Posted