IT Service Engineer (Durham)

Service Engineer

County Durham

£28,000 + Shift Bonus (4 days on, 4 days off)

Full-time, Permanent

Careers Plus are working with a well established IT support provider based in County Durham who are looking to hire a Service Engineer to join their team. This is a brilliant opportunity for someone who is keen on working with a variety of different clients and has a passion for solving problems and helping people.

Role Overview:

As a Service Engineer you'll be responsible for handling escalated technical issues, providing remote and on-site support, and working closely with our 1st Line team to ensure high service standards. You’ll also have the opportunity to work on infrastructure and systems projects.

Key Responsibilities:

• Respond to and resolve support tickets via phone, email, and remote tools
• Escalate complex issues to 3rd line or vendors when necessary
• Maintain and support Microsoft 365, Active Directory, and Windows-based systems
• Assist in onboarding/offboarding users and managing user accounts
• Troubleshoot network, hardware, and software issues
• Maintain documentation and follow ITIL best practices
• Participate in ongoing improvement and upgrade projects

Requirements:

• Proven experience in a 2nd line support or similar technical role
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and Exchange
• Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
• Experience with ticketing systems and remote support tools
• Excellent troubleshooting and communication skills
• Ability to work both independently and as part of a team

Please apply to be considered for the opportunity.