Information Technology Support Specialist

IT Support Specialist

Location: Gateshead

Salary: £25,000 – £32,000 per annum (depending on experience)

Contract: Full-time, Permanent

About the Role

An established and forward-thinking organisation is looking for a dedicated IT Support Specialist to join its team. The role will involve providing high-quality technical support to end-users, ensuring smooth day-to-day operation of IT systems, and contributing to the ongoing improvement of technology services.

Key Responsibilities

• Provide first-line technical assistance to end-users via phone, email, or in-person, covering hardware, software, and network issues.
• Troubleshoot and resolve technical problems with minimal disruption to business operations.
• Install, configure, and maintain computer hardware, software, and peripherals (printers, scanners, etc.).
• Assist with network management and troubleshooting, including LAN, WAN, and internet connectivity.
• Create and maintain accurate documentation of technical issues and solutions.
• Support onboarding and provide user training on IT systems and best practices.

Qualifications & Experience

• Minimum of 2 years’ experience in IT support or a similar technical role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with network administration and familiarity with cloud-based services (Azure, AWS).
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are advantageous.

Skills & Attributes

• Strong analytical and problem-solving skills.
• Clear communicator, able to explain technical concepts to non-technical users.
• Customer-focused with a professional and approachable manner.
• Adaptable and keen to learn new technologies.

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