Service Design and Transition Support

We are looking for an experienced Service Design & Transition Specialist (ITIL v4 certified) to support a large-scale programme. You will be responsible for ensuring all new or changed services are fully designed, transitioned, validated, and accepted into operational support.

Key Responsibilities

You will be responsible for:

• Defining service transition plans.
• Leading Knowledge Management activities, including creating knowledge transition plans, scheduling and delivering knowledge transfer workshops, and ensuring complete and accurate transfer from development teams.
• Defining service requirements.
• Developing a robust service support model with active stakeholder engagement.
• Designing, constructing, and facilitating Service Process Testing, ensuring all service processes are validated through structured rehearsal and testing approaches.
• Defining Early Life Support plans and criteria, and managing ELS dashboards.
• Managing service progress reporting, overseeing meeting and workshop actions, and delivering service rehearsals.
• Supporting the development of service agreements.
• Supporting project documentation and governance activities.

Required Experience

• Proven background in Service Design and Transition within complex, structured environments.
• ITIL v4 certification.
• Demonstrated experience running service and knowledge transition workshops.
• Ability to define service requirements and build effective service support models.
• Hands-on experience with knowledge transition planning and Early Life Support delivery.
• Skilled in service validation, testing, and rehearsal activities.
• Strong documentation, reporting, and action-tracking skills.
• Experience in supporting procurement, supplier management, and service agreement development.

Skills & Experience Required

• ITIL v4 certified (mandatory)
• Strong experience in service introduction, service readiness, and transition into BAU
• Expertise in managing ELS, Service Rehearsals, and Knowledge Transfer
• Experience working in large, complex, multi-supplier environments
• Excellent communication and stakeholder management skills