Business Analyst

Job Title: Business Analyst

Location: Gaydon, Warwick (Hybrid)

Rate: £34.75ph via an Umbrella Company (Inside IR35) or £25.90ph PAYE

Employment Type: Contract (6 months)

Hours: Standard 40 Hours Per Week

Reference: J36369235

Purpose of the Role

Support the successful integration of four CEX teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new org.

Key Responsibilities

• Lead end-to-end process mapping across CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and Enterprise teams)
• Collaborate with CEX Unity Project leads to build a process inventory and define and document current and future state processes in AIRS ( business process management tool)
• Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs.
• Identify duplication, inefficiencies, and improvement opportunities.
• Clarify responsibilities and accountabilities for tasks, activities, sign-offs and decisions within each process.
• Identify and document hand-offs and interactions between teams across processes.
• Support the development of RACI documents, operating model artefacts, and change impact assessments.
• Contribute to the detailed organisation design and transition planning for CEX Unity.
• Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery.

Skills & Experience

• Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart).
• Workshop facilitation.
• Strong stakeholder engagement skills, with the ability to navigate complex matrix environments.
• Delivery-focused mindset with experience in transformation programmes.
• Comfortable working in ambiguous and evolving environments.
• Experience in automotive, digital, or customer experience domains is a plus.

Qualifying Questions (All must be TRUE to progress):

1. End-to-End Process Mapping

I have personally led end-to-end process mapping across multiple teams or functions (not only supported), using tools such as Visio, Lucidchart, or a BPM tool.

Must be TRUE to progress.

2. Current-State & Future-State Design

I have defined both current-state and future-state processes as part of an organisation design or transformation programme.

Must be TRUE to progress.

3. Complex Stakeholder Engagement

I have engaged in and facilitated workshops with stakeholders across multiple regions, brands, or functions to validate process designs.

Must be TRUE to progress.

4. Governance, RACI & Handoffs

I have created RACIs or similar governance artefacts and mapped cross-team handoffs to clarify responsibilities and decision points.

Must be TRUE to progress.

Additional Information:

This role is INSIDE IR35