IT Helpdesk Analyst

Job Title: IT Helpdesk Analyst

Division: Information Technology

Location: Dagenham Essex UK - Onsite

Rate: £25.38 Ph Umbrella Co Basis (Inside IR35)

Employment Type: Contract (3 Months)

Hours: Standard 37.5 Hours Per Week

Shift: Three-shift : Earlies, Lates and Nights in weekly rotation

Plant IT Helpdesk Analyst wanted to Join IT division of worldwide renowned automotive manufacturer based in Dagenham UK.

Team is responsible for:

• Providing the Manufacturing facility with operational support for all IT Applications / Infrastructure across the plant
• The delivery of specific IT projects within the Plant (new applications, new infrastructure, new hardware etc)
• Supporting the IT element of new model launches
• Providing a single point of contact for the plant for all IT issues and interfacing with Central IT
• Ensuring IT Policy is adhered to across the plant Specifically, this Helpdesk Analyst vacancy covers:
• Provide first level Help Desk support across the plant
• Responding to phone calls to the Help Desk.
• Silas administrative tasks (e.g. resetting passwords, setting up accounts) o Administrative tasks (e.g. modifying access levels)
• Resolving software issues (remotely if possible)
• Resolving hardware issues
• Logging hardware errors in-line with our existing maintenance contracts o Installation of application software on clients
• Carrying out start of shift checks
• Running back-up services and storing tapes
• Carrying out departmental maintenance standards actions
• Assist in creating, updating and reviewing Single Point Lessons
• Testing network and telephone sockets and equipment data transfers
• Following local and corporate Change Control processes
• Moving / Installing IT hardware
• Setting up conference facilities as and when required
• Maintaining an accurate IT stores inventory
• Assisting IT Engineers on an as and when required basis
• Providing hand-over communications / reports as required
• Escalating emergency issues outside the plant when required.

The successful IT Helpdesk Analyst will have the following attributes:

• Flexibility: Willingness to work flexibly to meet the demands of the Plant
• Self-Starter: Able to operate autonomously on some tasks to deliver
• Customer Focus: The candidate will be expected to interface with Plant based customers on a regular basis
• Attention to detail. Inventory and procedural work will require a close attention to detail, an ability to follow detailed, sequenced instructions and procedures.
• Continuous Improvement Mindset: As the candidate identifies improvements to operational activities, they should feel comfortable making suggestions to improve these practices to their manager and setting out improvements

Skills Required:

IT Helpdesk Experience

Experience Required:

Experience in corporate IT department providing end user support across a wide range of environments

Education Required: Educated at least to HNC level in an IT-related subject, HND or degree level preferred

Area: Plant IT Helpdesk: Dagenham Engine Plant

** THIS POSITION IS CONFIRMED AS INSIDE IR35