Parking And CCTV Technician

Parking Services & CCTV Technician
 
Are you organised, customer-focused and looking for a varied role supporting essential local services? Join our Parking Services & CCTV Team and help deliver efficient, high-quality services across Nuneaton and Bedworth.
 
You'll play a key role in the administration of parking and CCTV operations, dealing with customer enquiries, payments, permits and Penalty Charge Notices, while supporting projects and special events.
 
If you have strong administrative skills, excellent attention to detail and confidence using IT systems, this is a fantastic opportunity to make a difference in your community while developing your skills within a supportive and busy team.

Key Responsibilities:

• Provide comprehensive administrative and clerical support across Parking Services and CCTV, responding professionally to enquiries from customers, Members and stakeholders.
• Process payments, permits, season tickets and Penalty Charge Notice records, including investigating formal representations and maintaining accurate documentation.
• Monitor CCTV and Civil Enforcement Officer rotas, liaise with contractors regarding repairs and identify and report operational issues.
• Maintain accurate records across specialist IT systems, produce management information and reports, and support filing and correspondence processes.
• Assist with projects, special events, town centre bollard operations and liaison with organisations including the DVLA, Traffic Enforcement Centre, Traffic Penalty Tribunal and Enforcement Agents.

Key Requirements:

• Strong administrative and organisational skills, with excellent attention to detail and the ability to manage competing priorities.
• Excellent communication and customer service skills, with the confidence to deal professionally with enquiries by telephone, email, correspondence and in person.
• Good IT skills and the ability to accurately use and maintain information across multiple systems and databases.
• An understanding of parking legislation, Traffic Regulation Orders and the Traffic Management Act 2004, or the ability to quickly develop this knowledge.
• A flexible, proactive approach with a commitment to high-quality service, confidentiality, health and safety, equality and continuous personal development.

FOOTNOTE:
If you feel that you are right for this role technically, but the rate, location, or seniority does not suit you specifically, please still feel free to send us your CV. We constantly recruit for similar roles at all levels across the UK. We are always keen to chat with you discreetly about your employment situation.
Even if you are happy in your current role for now, we always welcome calls from professionals looking to explore future opportunities. Our specialist team has over 40 years of combined experience in this market. Please contact Leah Kimber at Carrington West on (phone number removed) for more information.
By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third-party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent, please email (url removed).