Patient Services Team Member
Job summary
Ideal opportunity for a confident, hard-working individual to help make a difference in the local community and join a friendly, supportive, and hard-working team.
Applicants must have excellent communication, telephone, and customer service skills.
Primary working hours - Variable, set between Monday to Friday between 08:00 and 18:30.
Previous general practice experience is essential ideally working with SystmOne and the ability to work under pressure in a fast-changing environment is essential.
Main duties of the job
The successful candidate will be involved in a wide and varied set of duties including, but not limited to;
- Processing appointment requests and actively signposting patients to the correct point of care.
- Direct patient contact via the telephone and face-to-face.
- Managing other patient inquiries and requests via the telephone or our online consultation portal.
- Front desk duties, managing the reception and waiting room.
- Provide administrative support to members of the primary health care team in the following.
- Digital workflow and correspondence management
- Processing of patient repeat prescriptions and other medication requests.
- Pathology results.
- Monitoring patient call and recall systems.
- Long Term Condition clinic support.
About us
Castle Donington Surgery serves as a vital healthcare hub in the semi-rural landscape of Castle Donington, catering to a community of approximately 10,500 patients and counting. Our dedicated clinical team, comprising 9 Doctors, 5 Practice Nurses, HCAs, Clinical Pharmacists embodies our commitment to delivering compassionate and comprehensive care to all.
As a GP training practice, we take pride in nurturing the next generation of healthcare professionals, offering invaluable support and placements to medical students and GP registrars. Through mentorship and hands-on experience, we cultivate a culture of continuous learning, ensuring the highest standards of care for the future for our patients.
Conveniently located, Castle Donington Surgery offers an easy commute within the South Derbyshire, Nottinghamshire and Leicestershire areas, with free onsite parking available for added convenience.
Job description
Job responsibilities
Job responsibilities:
Reception support
Ensure familiarity with the appointment system (SystmOne)
Process appointment requests from patients
Answering telephone calls
Managing patient enquiries and requests
Front desk duties, managing the reception and waiting room
Administrative support
Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up-to-date
Scanning of letters and relevant correspondence into patients notes both electronic and paper format
Sorting of post in and out
Processing of repeat prescriptions
Pathology results
Monitoring patient call and recall systems
Processing NHS mail
Private/insurance work
Patient medical records movement
Ensure security of data at all times
Summarising patient records
Person Specification
Qualifications
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Experience
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting, especially General Practice
Skills
- Clinical IT system user skills
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of MS Office applications
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Personal Qualities
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other Qualities
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Employer details
Employer name
Castle Donington Surgery
Address
53 Borough Street
Castle Donington
Derby
DE74 2LB
United Kingdom
Employer's website
https://www.castledoningtonsurgery.co.uk