IT Support Engineer

IT Support Engineer – Malton Salary: Up to £38,000 (depending on experience)Hours: 40 hours per week Location: Malton Type: Full-time, permanentAre you an IT professional who enjoys solving problems and delivering great service in a fast-moving environment? This is a fantastic opportunity to join a respected and forward-thinking organisation in Malton as an IT Support Engineer.You’ll play a key role in maintaining and improving IT systems, supporting end users, and ensuring technology runs efficiently across the business. Working as part of a collaborative team, you’ll also have the chance to contribute to wider IT projects and continuous improvement initiatives.If you have experience in 2nd and 3rd line support and are looking for a role that offers variety, responsibility, and the opportunity to take the next step in your IT career, this could be the perfect move for you.Key Responsibilities

• Provide high-quality 2nd and 3rd line support to users across the business.
• Identify and implement improvements to IT systems and processes to enhance efficiency and user experience.
• Work closely with IT colleagues and third-party suppliers to resolve issues promptly and within agreed SLAs.
• Manage incidents, problems, and changes using ITIL-based best practices.
• Maintain accurate documentation and asset records to support compliance and reporting.
• Build strong relationships with colleagues to promote collaboration and improve system effectiveness.
• Support end-user device management, including setup, configuration, and security.

What We’re Looking For

• Experience in IT support or infrastructure roles (2nd and 3rd line).
• A proactive, customer-focused approach with strong communication skills.
• Good technical knowledge across Windows, Office 365, networking, and end-user devices.
• Strong problem-solving ability and attention to detail.
• Familiarity with IT service management tools and structured ticket handling.
• A positive, team-oriented attitude with a willingness to learn and develop.

What You’ll Receive

• Salary up to £38,000 depending on experience. 
• Opportunities for career development within a forward-thinking, supportive organisation.

This is an excellent opportunity for an IT professional who wants to make a real impact in a collaborative, modern environment. If you’re ready to take the next step in your IT career and join a business that values growth and innovation, we’d love to hear from you.