IT Support Engineer
1st Line IT Support Technician Location: Boroughbridge, North Yorkshire
Salary: £25,000 - £28,000
Hours: Monday to Friday, 9:00am - 5:00pm (40 hours per week)
Looking for your next step in IT Support? An established and growing business in Boroughbridge, North Yorkshire, is looking to welcome a 1st Line IT Support Technician to its internal IT team. Offering a salary of £25,000 - £28,000 and Monday to Friday hours of 9:00am - 5:00pm (40 hours per week), this is an excellent opportunity to develop your technical skills within a supportive and forward-thinking IT environment.
This is far more than a traditional helpdesk role. You'll provide first-line support to users across the business while gaining hands-on exposure to infrastructure, networking, virtualisation and security technologies. Working alongside experienced IT professionals, you'll have the opportunity to develop your technical skills and build a long-term career within a supportive environment.
What you'll be doing
Ideally, you'll have exposure to:
What's on offer?
Salary: £25,000 - £28,000
Hours: Monday to Friday, 9:00am - 5:00pm (40 hours per week)
Looking for your next step in IT Support? An established and growing business in Boroughbridge, North Yorkshire, is looking to welcome a 1st Line IT Support Technician to its internal IT team. Offering a salary of £25,000 - £28,000 and Monday to Friday hours of 9:00am - 5:00pm (40 hours per week), this is an excellent opportunity to develop your technical skills within a supportive and forward-thinking IT environment.
This is far more than a traditional helpdesk role. You'll provide first-line support to users across the business while gaining hands-on exposure to infrastructure, networking, virtualisation and security technologies. Working alongside experienced IT professionals, you'll have the opportunity to develop your technical skills and build a long-term career within a supportive environment.
What you'll be doing
- Providing 1st Line IT support to users across the business, with opportunities to assist on 2nd Line support issues
- Diagnosing and resolving hardware, software and user account issues
- Supporting Windows 11 desktops and laptops
- Assisting with Windows Server and Hyper-V administration
- Supporting networking infrastructure and Wi-Fi connectivity
- Helping maintain SonicWall firewalls and endpoint security solutions
- Supporting Android tablets, CCTV, access control and time and attendance systems
- Assisting with IT infrastructure maintenance and continuous improvement projects
- Delivering excellent face-to-face and remote customer support
Ideally, you'll have exposure to:
- Windows 11
- Windows Server
- Hyper-V
- Networking fundamentals
- Hardware support and troubleshooting
- General IT infrastructure
- Endpoint security solutions
What's on offer?
- Excellent opportunities to develop into Infrastructure and 2nd Line Support
- Exposure to a broad and varied IT environment
- Supportive team with ongoing training and development
- 30 days holiday (inclusive of Bank Holidays)
- Healthcare benefit
- On-site parking
- Long-term career progression within an established business