Network Operations Team Lead

The role

We’re looking for a Network Ops Team Leader to take ownership of one of the most critical functions in our business, delivering service and security management across our UK portfolio, including Tower Infrastructure, In-Building Solutions and Small Cells.

This role sits at the heart of our operations and in this role you’ll be responsible for ensuring our customers receive consistently high-quality, resilient service, underpinned by robust processes, strong supplier partnerships, and effective contractual oversight.

This is an opportunity to step into a high-impact leadership role where you can shape how we deliver service across one of the UK’s most important connectivity infrastructures.

This is a hybrid position based at our welcoming offices in Reading or Manchester, with three days in the office and two days working from home.

We welcome applications from everyone. If you require any adjustments during the recruitment process, please let us know—we’re here to support you.

Key Responsibilities

• Accountable for defining and executing the strategy for managing Cellnex UK’s portfolio of services and infrastructure, ensuring alignment with business objectives and customer requirements.
• Define and operate a robust commercial and delivery framework, including contracts, suppliers, and internal resources, to deliver services across the full product and infrastructure estate in line with customer and site‐provider agreements.
• Overall accountability for the effective and efficient operation of the Cellnex UK Network Operations Centre (NOC), ensuring high service availability, operational resilience, and continuous performance improvement.
• Ensure consistent delivery of services to contractual commitments, meeting or exceeding agreed SLAs and KPIs while operating within defined commercial, regulatory, and contractual parameters.
• Own the end-to-end management of field maintenance service partners supporting the In-Building and Small Cells portfolio, including sourcing and selection via RFQ processes, establishing performance metrics, monitoring service delivery, and leading continuous improvement programmes to enhance quality and efficiency.

We Offer

• Step into a role that values your expertise and supports your career development.
• Be part of a collegiate team that supports a growth mindset.
• Amongst other benefits -
• 28 days annual leave plus bank holidays
• 10% / 20% target annual bonus *amend as needed
• Generous pension scheme 2:1 match
• Enhanced Maternity, Paternity & Adoption leave offering; 26 weeks full basic pay for Maternity leave, followed by 13 weeks SMP – Enhanced leave is intended for all parents, whatever your family setup may be.
• Income protection & Life assurance
• Hybrid working model (3 days in the office, 2 days remote)
• Apply now and help shape the future of connectivity with Cellnex UK.

Experience

• Demonstrable experience in managing the day‐to‐day operations of a telecommunications or technology Network Operations Centre (NOC), ensuring stability, performance, and service continuity.
• Team and supplier management – creating the right mindset and environment for employees, suppliers and peers to deliver at their best and continue to develop
• Strategic thinking – setting the vision and strategic direction for the service function. Engaging with peers to align towards the most effective and efficient future methods of operation
• Governance & Risk management – Ensure effective governance of contracts, processes and services and management of associated risks
• Service Improvement – Focusing on continuous improvement of services provided to our customers

Don’t worry if you don’t meet every requirement. We’re building a workplace where everyone can thrive. If this role excites you, we encourage you to apply, even if your experience doesn’t tick every box.

You’ll enjoy this role if

• You enjoy taking the lead of a function that delivers across our product range, with oversight of process, contracts and resources.

Equity, Diversity & Inclusion

Cellnex Telecom is a leader in communication, technology and innovation and employs over 2000 people. We want everyone to feel valued by creating a culture of inclusion and belonging. We do this by empowering all our people to be authentic and share their ideas and experiences to ensure we have diversity of perspective. Only by doing this will we be a truly innovative forward-thinking organisation.

Who Are We?

Cellnex is Europe’s and the UK’s largest and fastest-growing independent owner and neutral operator of wireless telecoms infrastructure and is integral to the successful rollout of 5G. With the wireless infrastructure foundation that we deliver across rural and urban areas, Cellnex UK helps to connect everyone, everywhere - reducing digital inequality and supporting socio-economic growth. Our networks and solutions are built to be fit for now and the future so that the UK can prosper. We are a business built on commercial and technical innovation, ambition and sustainable growth.

We provide high-speed connectivity for sports stadia, shopping centres, campuses, railways, ports and even in the air. Whenever you're out in public, and you call a loved one, scroll through social media, watch a funny video or check if your train is running on time, there's a high chance that our infrastructure is enabling your connection.

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Agency Notice

Please note that agency support is not required for this role, and unsolicited candidate submissions will not be considered. All candidate referrals must be submitted through our Applicant Tracking System (ATS).