Senior Brand and Customer Experience Manager - FTC 12 months

As our Senior Brand and Customer Experience Manager, you'll be leading our brand proposition across Food, Funeral and Membership.

By representing the voice of our Members and customers, you'll help develop our brand strategy and champion our Member and customer experience.

You will optimise our Member and customer experience through the effective management of our Customer Services as well as handling escalated complaints in a timely and efficient manner.

In this varied role you will be developing and delivering the new stores and regeneration marketing plan to drive pre opening awareness and engagement. You'll also develop our retail proposition with a focus on increasing appeal among young people.

You'll deliver effective and engaging marketing campaigns that drive excellent in store experiences, brand awareness and achieve key performance indicators.

• Footfall
• Basket spends
• Frequency
• New Member acquisition

As the voice of our Members and customers, you'll be accountable for our Member and Customer insight panels, including recruitment and engagement as well as cascading insight to relevant stakeholders.

Through ownership of our Member Engagement survey, you'll share results and actions with the relevant stakeholders.

You'll inspire and coach your 3 direct reports, delivering against objectives and empowering them to reach their full potential.

You'll develop a marketing strategy and channel plan that aligns to ASA Guidelines and industry best practice while ensuring our marketing channels promote our values and purpose.

You will also be responsible for our brand guidelines and ensure all collateral is in line with the guidelines and tone of voice.

This role will see you collaborating internally and externally, working with internal stakeholders, membership community relations officers and managing agency relationships (media agencies), creative designers and external suppliers.

Utilising your skills and experience, you will oversee all creative outputs, engaging with external agencies, designers and contractors.

You will be supporting with our strategic direction and building supporting plans and objectives for the team to deliver against.

To be successful in this role you will need to bring market research experience and a working knowledge of research methodologies.

You'll need to be experienced with above and below the line marketing, media planning and budgeting.

We are looking for someone with a marketing degree (or similar) and experienced in digital marketing with advanced knowledge of digital channels, including paid and organic social media.

You'll bring excellent communication, presentation and team management skills.

• Fantastic colleague discount - including a discount of up to 20% on our products.
• Retail discounts - access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Holiday buy - colleagues can buy up to a week extra of annual leave each year.
• Colleague recognition - we celebrate achievements both personally and professionally.
• Enhanced family friendly policies - fully supported during significant life events.
• Colleague Dividend - we pay a share of our profits to eligible colleagues.
• Paid time for volunteering - three days per year fully paid.
• Give as you earn - help support charities that matter to you.
• Healthcare Cashplan - contribute to a voluntary plan that pays for healthcare expenses.
• Company pension - access to a company pension scheme and pension wellbeing information.
• Life assurance - free life assurance cover after an initial qualifying period.
• Personalised learning and development - easy access to a wide range of training programmes.
• Wellbeing campaign - our new colleague wellbeing campaign makes benefits accessible and relevant.
• iTrent Financial Wellbeing (Wagestream) - track finances, save money and access up to 50% of earned pay flexibly.
• Workflex - all flexible working options in one place, including a 4 day working week, 9 day fortnight and hybrid options.

To find out more about all of these plus many more reasons to join us at Central Co op, please visit our benefits page.

Everyone is welcome here. We're happy to make reasonable adjustments so that all our candidates can show us how they'll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we'll do our best to support you through our recruitment process.

We're Central Co op, a Member owned and Member led co operative Society.

And with us, you're not just a colleague, you're a Member. You'll own a share of the business.

You'll be able to make a positive impact in your community, joining us in our mission to create a sustainable society and working alongside a team of passionate people who'll help you grow. To find out more about working for us, visit our website .