Administrator
Job summary
CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!
Single Point of Access (SPA) Administrator
Are you looking for an administrative role where you can make a meaningful difference?
Are you enthusiastic, committed, and passionate about providing the best health service to the people of West Hertfordshire? If so, we'd love to hear from you.
Single Point of Access (SPA) is a service that is vital to the delivery of adult community health care for housebound patients across South and West Hertfordshire.
In this role, you will:
- Manage electronic referrals from a wide range of healthcare professionals
- Handle patient telephone enquiries across multiple services
- Use an advanced electronic patient record system to support efficient service delivery
You will be joining a collaborative and supportive team made up of administrators with a range of experience. We are proud of our inclusive culture and commitment to continuous development.
Location: BRE, Bucknalls Lane, Watford, WD25 9NH
Working Pattern: This is a 7-day service operating from 8:00am to 8:00pm. Shifts are scheduled across these hours, including weekends and Bank Holidays, as the service runs 365 days a year.
If you have applied for this position within the last 6 months and were unsuccessful, please do not re-apply unless your experience has significantly changed.
Main duties of the job
Flexible working is an essential part of this role, including providing cover for central booking and reception services in line with service needs. The post holder will also be expected to work evenings where required.
The successful candidate will maintain strict confidentiality at all times, recognising the sensitive nature of the service. They will use their initiative to manage day-to-day tasks effectively and respond to routine queries and challenges.
Key responsibilities include:
Process new referrals in line with local Standard Operating Protocols (SOPs)
Book clinics and appointments, managing cancellations and amendments promptly
Maintain health records as required in accordance with local SOPs
Accurately enter and retrieve patient information using electronic patient record systems
Provide accurate confirmation of appointments to patients
Maintain the integrity of patient data on electronic patient records, including the creation and update of records
Work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics, where appropriate
Work with telephonic equipment and computer software used to support the Single Point of Access service
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Job description
Job responsibilities
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.
Person Specification
Qualifications
- Good level of literacy and numeracy and general education
- NVQ Admin Level 3 in Administration or equivalent
- European Computer Driving Licence (ECDL) or equivalent
Experience
- Secretarial or administrative experience in an office environment
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
- Experience of taking, producing and distributing notes as directed
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
Skills
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities and Diversity
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
- Accurate copy typing
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing Environment
- Ability to work autonomously and make decisions
- Evidence of excellent organisational skills
- Self-motivated
- Reliable, flexible & adaptable
- Ability to use initiative
- Creative & innovative
- Ability to stay calm and focused
- Able to provide evidence of demonstration of the Trust's Values and Behaviours
- Able to meet the required IT Skills for the post
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Central London Community Health Trust
Address
Buildings Research Establishment BRE
Bucknalls Lane
Watford
WD25 9NH
United Kingdom
Employer's website
https://clch.nhs.uk/