Information Governance and Records Manager
Job summary
Join our Information Governance (IG) team as an Information Governance and Records Manager and play an important role in supporting the Trust to manage information safely, lawfully and effectively.
Working closely with the Head and Deputy Head of Information Governance, you will contribute to the delivery of IG strategies, policies and compliance across Central London Community Healthcare NHS Trust.
This is a varied role with the opportunity to:
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Support data protection audits and the annual Data Security and Protection Toolkit requirements.
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Provide advice on information governance matters, including information sharing, contracts and Data Protection Impact Assessments.
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Promote good records management and support staff through training and guidance.
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Coordinate agendas, reports and minutes for key Information Governance and Information Asset Group meetings.
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Help ensure the Trust meets relevant legislation, national guidance and best practice.
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Lead the Trust-wide archiving service, ensuring records are appropriately retained, archived or securely destroyed.
You will work collaboratively with colleagues across the Trust and help strengthen a culture of good information governance and records management.
We welcome applications from people with different experiences and backgrounds who can bring a collaborative, organised and solutions-focused approach to this important role.
Main duties of the job
As Information Governance and Records Manager, you will support the effective management of information and records across the Trust.
Key responsibilities include:
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Supporting the Head of Information Governance and Data Protection Officer with IG strategies, policies, compliance and assurance.
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Advising on relevant requirements, including UK GDPR, Data Protection Act 2018, Access to Health Records Act 1990, Freedom of Information Act 2000, Environmental Information Regulations, confidentiality, Caldicott principles and records management guidance.
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Supporting data protection audits and the Data Security and Protection Toolkit.
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Providing timely advice on information governance queries, including contracts, information sharing and transfer agreements, service mobilisations and demobilisations, and Data Protection Impact Assessments.
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Maintaining accurate and up-to-date Data Protection Impact Assessments and the FOI Publication Scheme.
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Supporting records management training and raising awareness of good practice.
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Coordinating information governance meetings, including agendas, reports and minutes.
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Managing the Trust-wide archiving service, including identifying and appraising records, preparing records for archiving and ensuring appropriate destruction in line with national guidance.
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Job description
Job responsibilities
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.
Person Specification
Education/Qualification
- Masters degree or first degree and/or equivalent professional experience/qualifications
- Evidence of continuing professional development in the field of information governance and/or records management
Experience
- Experience of working as a Senior IG Officer or Manager within the information governance, data protection and records management functions
- Experience of project management
- Highly developed specialist knowledge, underpinned by theory and experience. In depth knowledge of information governance and records management including over a range of management, operational and legislative areas (DPA, FOI, GDPR, etc)
- Experience of managing departmental staff including recruitment, performance and work allocation
- Experience of working with the Data Security & Protection Toolkit (DSPT)
- Experience in review and assessment of Data Protection Impact Assessments
- Ability to work in a demanding environment
- Experience working in an NHS organisation or senior information governance role across any sector
- Experience of incident handling, reporting and investigation methods
- Project management qualification
Skills & Knowledge
- Knowledge and experience of delivering a full IG function across an organisation including information sharing and transfer, legislation, training, FOIA/EIR, Subject Access requests, IG incidents, IG risk and records management
- Excellent communication skills in order to communicate records management issues at a senior management and clinical/corporate staff level
- Highly developed analytical skills in order to deal with complex facts or situations requiring analysis including issues involving a multiplicity of targets/objectives
- Demonstrates accountability for decisions taken, by considering consequences, impacts and implications
- Overcomes obstacles, and shows resilience in achieving desired
- Ability to interpret complex data sets
- Ability to persuade and engage staff of the importance of records management projects and initiatives
- Ability to negotiate with and motivate sites on project delivery, including linking with the Estates function on other initiatives
- Lead specialist for records management function and able to interpret national policies for own specialism. Acts without reference to manager in capacity as records management lead.
- Confidence and expertise to propose policy or process changes including where there is an impact beyond own area
- Ability to sustain effective relationships both internally and externally
- Must have the ability to make judgements where there are conflicting views (for example, on projects) and there is the need to make decisions on complex issues
- Excellent planning and organisational skills with the ability to effectively reprioritise where necessary
- Ability to understand complex legislation and to translate this into requirements for implementation and to effectively contribute to managing large scale change within an organisation
- Experience in implementing and/or supporting EDMS or EDRMS solutions
- High level of computer literacy including Microsoft Office
Other
- Ability to sustain the attention to detail required for checking documents/records, writing reports and protocols and analysing statistics, interruptions to deal with staffing or project issues
- Concentration required when analysing data, checking and reconciling information, answering queries from staff, etc.
- Must be able to work with light to moderate loads as the role will entail on occasion working with paper documents, record files and boxes of records (there will be some physical movement/transport of boxes across short distances using available equipment)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Central London Community Health Trust
Address
Parsons Green Health Centre
5-7 Parsons Green
London
SW6 4UL
United Kingdom
Employer's website
https://clch.nhs.uk/