Head of Performance & Information (Corporate)

Job description

Job responsibilities

Performance Management

• Pro-actively lead the monitoring and management of all key performance indicators at national, ICB and local level. This will include internal reporting requirements as well as those agreed with external stakeholders (Local Authorities, ICBs, NHSE and others), alongside performance against NHSE standards, the NHS Oversight Framework (NOF) and NHS 10 Year Plan Operational Performance targets.
• Lead the implementation and embedding of a robust Trust Performance Framework, ensuring standardisation of performance scorecards, reporting and framework approaches across Divisions down to borough level, reflecting best practice and regulatory requirements.
• Support the Assistant Director for Performance and Information with the production of regular performance reports for the Board of Directors, Executive Board, Operations and Quality Executive Board and Finance & Performance Committee. Work with the Associate Director of Finance, Performance and Contracts to develop and review performance reporting systems, procedures and controls.
• Co-ordinate the Trusts monthly performance management process, supporting the Assistant Director for Performance and Information in ensuring Divisional and service performance improvement plans are monitored and clear actions developed where necessary.
• Play a lead role in discussions with commissioners and key external stakeholders; negotiate, manage and implement the Information and Quality Schedule aspects of the Trusts contractual arrangements with Commissioners.
• Lead the timely, high-quality delivery of all contractual information reporting requirements.
• Interpret national guidance, assess implications for the Trust and develop work plans to ensure requirements are met, working with wider performance and information leads to ensure alignment of performance indicator definitions.
• Ensure the month-end timetable is followed, including deadlines for summary reports contributing to Trust performance reporting.
• Undertake analysis to identify performance trends and variances, forecast performance and support service capacity planning.
• Lead analysis that provides greater insight into performance and supports Divisions to deliver challenging performance targets.
• Develop integrated reporting across the Trust and build team capacity to support proactive service planning, modelling, service development and tender opportunities.
• Ensure the accuracy and quality of internal and external activity and performance reports. Where systems or processes impact data quality, timeliness or completeness, lead the development of improvement plans.
• Develop and maintain an External Monitoring System to compare external performance reporting with internal data, identifying and investigating variances. This will include analysing benchmarking data and performance trends against peer organisations.
• Represent the Trust through training programmes and presentations on data analytics, business intelligence, insights and performance management.

Information Management and Delivery

• Lead the delivery of timely and accurate information management and reporting services across the Trust.
• Lead the provision of data analytics to meet operational, business and clinical information requirements, working with stakeholders to understand information needs.
• Work across the Trust and organisational boundaries to establish comprehensive reporting and analytics that meet requirements, adhere to national standards and keep pace with developments in healthcare analytics.
• Support development of the Trusts Business Intelligence and reporting solution, promoting self-service analytics and data-driven decision making.
• Ensure all key activity and performance reporting is delivered to a high standard, leading resolution of gaps in data collection, data quality and reporting, and driving continuous improvement across the Trust.
• Use expert knowledge of healthcare data and systems, bridging the gap between operational intelligence needs and the data required to meet them.
• Act as the principal point of contact for data aspects of the clinical system, supporting development, optimisation and standardisation, including sign-off of change requests from Divisional teams.
• Lead the continuous review of information and performance processes, promoting process improvement, automation and efficiency.
• Support greater value and efficiency by removing unnecessary complexity, improving ways of working and identifying opportunities for automation.

Data Quality

• Working with the Assistant Director for Performance and Information, implement a data quality improvement plan aligned with NHS Digital standards and Trust priorities.
• Establish validation and quality control requirements for all team reports and ensure compliance before publication.
• Work with Divisions to embed sustainable processes that improve data quality and data recording for performance monitoring.
• Establish regular audits of team working practices, implementing improvements to enhance efficiency and effectiveness.
• Ensure reporting protocols, procedures and timetables are documented, maintained and linked to the NHS Data Dictionary and related guidance.
• Ensure appropriate action is taken to resolve anomalies identified within extracted data or published reports.
• Ensure team members understand the impact of data quality and user input on reporting outputs and how issues can be addressed.
• Ensure team members maintain an up-to-date understanding of NHS information requirements and ICT developments relevant to Trust systems.
• Provide system and data quality expertise to support senior operational staff.
• Explain complex data quality and information issues to staff at all levels and define practical solutions.

Staff Management

• Lead and manage the Data Analysts Team, including recruitment, retention, attendance management, disciplinary and grievance matters, providing leadership, direction, performance management, training and development.
• Set annual objectives and personal development plans using the FEDIP National Competency Framework, including a minimum of one performance review meeting each year.
• Responsible for succession planning, talent development, retention and attracting high-calibre candidates.
• Lead and encourage the development of knowledge and understanding of clinical and operational services, maintaining a clear line of sight to patient outcomes.
• Hold responsibility for the efficient functioning of the Data Analysts Team and work closely with the Assistant Director for Performance, Information and Business Intelligence to ensure seamless collaboration between Divisional and Corporate teams.

Other

• Represent CNWL in national, regional and local forums relating to information, performance reporting and data analytics; deputising for the Assistant Director for Performance and Information where required.
• Take on additional ad hoc projects as requested by the Director for Performance, Information and Business Intelligence and Associate Director of Finance, Performance and Contracts.
• Manage an unpredictable workload with competing priorities, frequent interruptions and tight deadlines, prioritising and negotiating priorities where required.
• Develop strong working relationships with Divisional Heads of Performance, teams and key corporate leads.
• Demonstrate flexibility in carrying out other duties commensurate with the grade and developmental nature of the post.

This job description is not intended to be exhaustive and does not form part of your contract of employment. The job will be reviewed regularly with the post holder to ensure the duties continue to meet service requirements.

Person Specification

EDUCATION AND QUALIFICATIONS

• Degree in a relevant subject or equivalent experience.
• An appropriate qualification at Masters degree or equivalent level of experience of leading business intelligence and analytical functions in the NHS.
• Management and/or leadership qualifications.
• Evidence of continuing professional development.

• Prince II or other Project Management Qualification

PREVIOUS EXPERIENCE

• Experience of working in a similar role.
• Significant experience of managing an information team and providing direct line management, developing and delivering appropriate role profiles and structures to meet operational needs.
• Previous experience of working within the NHS or social care services.
• Proactive leadership and management of substantial change.
• Demonstrable success in building teams, implementing change and delivering improved ways of working.
• Thorough understanding of NHS service delivery in order to ensure effective support for the organisation to provide quality patient care.
• Extensive experience of and fully understand information flows in an NHS provider organisation. He/she must be fully conversant with national data quality requirements.
• Extensive experience leading and delivering performance or analytical functions in a large and complex NHS environment.
• Proven experience with business and technical requirements analysis, modelling, verification and methodology development.
• Experience of writing, revising and monitoring policies and procedures and interpreting national guidance. Implementing appropriate processes or procedures to comply with them.
• Track record in successfully delivering major operational service improvement initiatives demonstrated by quantifiable metrics

• Previous experience of working within mental health or community health providers.
• Proven experience of project management within a digital and data environment using recognised project management tools (Prince II, Microsoft etc).

SKILLS, KNOWLEDGE, ABILITIES

• Understanding of the information agenda within Mental health and Community Health NHS provider
• Advanced analytical and problem-solving skills.
• Knowledge of NHS and social care services, working practices and information systems.
• Expert knowledge of NHS and social care data sets (MHSDS, CSDS, CDS, IAPT etc.)
• Excellent knowledge of concepts of data analysis and visualisation.
• Expert knowledge of the key performance indicators for NHS and social care mental health services.
• Excellent numeric, critical reasoning and analytical skills - able to interpret, analyse, integrate and effectively communicate data and information from a range of sources using tables, graphs and text. Confident with statistical techniques and their presentation.
• Able to manage and influence staff team, setting and communicating clear standards and supporting personal development.
• Excellent verbal and written communication including report writing, presentation skills and interpersonal skills
• Skilled user of the MS Office suite. Advanced Excel skills/Power BI. Experience of working with Python/SPC
• Excellent planning, organisational and project-coordination skills. Able to organise and plan own and others' work to meet tight and often conflicting deadlines.

• Advanced level SQL skills
• Experience of SPC to manage performance
• Experience of working with a cloud-based data warehouse i.e. Snowflake
• Experience of Power BI

ATTITUDES, APTITUDES PERSONAL CHARACTERISTICS

• Strong leadership, management and decision-making skills and able to motivate and inspire, to ensure strong team working and clear strategy.
• Visionary of the role of data and analytics as an enabler to improve services and quality of patient care
• Able to work flexibly, responding rapidly to changing priorities.
• A 'systems thinker' - able to identify and take forward opportunities to make processes more efficient and effective.
• Possesses self-belief - maintains a positive 'can do' sense of confidence.
• Possesses self-awareness - good awareness of own strengths and limitations and understanding of personal impact on others
• Capable of making and communicating decisions that at times can be controversial or contentious.
• Strong customer focus and able to inspire this same focus in team members.
• Self-motivated and able to act on own initiative
• Ability to deal with difficult situations in a professional manner

• Able to adopt an open and facilitative style, whilst ensuring that objectives are met.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

CNWL Trust HQ

Central & North West London NHS Foundation Trust

London

NW1 3AX

United Kingdom

Employer's website

https://www.cnwl.nhs.uk/work