Productivity Lead
Job summary
The role involves developing and delivering a strategy to address the Division's business intelligence needs for productivity improvement initiatives. This includes applying external benchmarking data to internal productivity intelligence, developing and sharing productivity reports, and actively seeking areas for improvement. The postholder will also lead on key workstreams focused on increasing productivity, ensuring high-quality Business Intelligence reports are available and used to monitor and report on these metrics.
Main duties of the job
The role requires excellent communication skills, strong relationships with external stakeholders, and the ability to communicate complex information to various audiences. The postholder will work closely with external strategic and analytics consultants, lead a Productivity Insights Development Group, and work as the lead productivity contact with ICB colleagues on efficiency schemes.
The role also involves managing and delivering effective business intelligence and benchmarking analysis systems across the Division, working closely with the central finance team and divisional performance team, and developing a suite of business intelligence reports. The postholder will also manage indicators affecting the Division's business and position in the market, and work with the Divisional Head of Performance and Information, corporate Head of Information, Divisional Finance Leads, and Principal Technical Analyst to provide requirements from the business and service lines.
About us
Our Vision
Wellbeing for life: We work in partnership with all who use our services to improve health and wellbeing. Together we look at ways of improving an individual's quality of life, through high quality healthcare and personal support.
Our Values
Compassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.
Respect: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.
Empowerment: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles.We will ensure our staff receive appropriate direction and support, to enable them to develop and grow.
Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.
Job description
Job responsibilities
The Trust is investing in ICT and business intelligence tools to support and enable this work both corporately and across services and the post holder will be required to harness and design the outputs of these tools to position CNWL as an industry-leader in the quality of business intelligence and benchmarking analysis.The post holder will be a subject matter expert on clinical systems and data pathways, taking a lead on identifying areas for improvement and supporting the optimisation of recording processes and pathways in the system to enable the reliable recording of necessary clinical data, promoting streamlining and standardisation.The post holder will be analytically expert providing insight and knowledge in demand and capacity planning tools and processes to enable routine modelling, as well as in-depth analysis of clinical caseload modelling, complexity and intensity analysis, and pathway and flow analysis. This will support the development and embedding of new clinical models to maximise staff skill mix and resources deployed across the division.The post holder will report into the divisional head of performance and information but will also require a direct line into the divisions associate director of finance, contracts, and performance.The post holder will also be required to develop external business intelligence sources and relationships to provide a holistic and whole system approach to business intelligence and benchmarking analysis to support both the wider transformation agenda and the Divisions plans for growth and development in other service and geographical areas.
Person Specification
Education and Qualifications
- Educated to degree level in relevant discipline or equivalent professional and management experience
- Evidence of commitment to continuing professional development
- Post graduate management qualification or ability to show equivalent experience
- Project Management or Information Systems qualification
- Specialist qualification in Performance Management, Data Analytics, or Business Intelligence Development
- Leadership/management qualification
Knowledge and Understanding
- Good understanding of current NHS policy and challenges facing the National and Local Health Economy
- Detailed knowledge and understanding of key NHS performance targets and commissioning intentions from a national and local perspective
- Detailed understanding of how community services operate and are commissioned
- Knowledge and understanding of data visualisation and interpretation principles and standards
- Knowledge and experience with Quality Improvement (QI) and Improvement Science principles
- Knowledge of change management and project management principles
- Knowledge and experience of clinical systems, preferably SystmOne
- Knowledge and experience of Business Intelligence Tools, preferably Tableau
Skills and Attributes
- Conversant in Microsoft Office software systems including advanced IT skills in Excel, Word and PowerPoint, with an ability to develop effective reports and presentations
- Highly self-motivated. Sets themselves and helps others to set ambitious goals
- Proven ability to use databases/information systems for data collation, manipulation, retention and extraction
- Strong organisational and planning skills. Able to manage complex change programmes. Able to deliver agreed objectives within an agreed timeframe
- Proven ability to manipulate, analyse and interpret written and numerical data to interpret, consolidate, identify and present trends and variances and to resolve identified problems
- Excellent interpersonal skills with the ability to communicate complex issues to managers and staff which may sometimes be contentious, with ability to deal constructively with information clients/users
- Capable of prioritising and organising competing demands, with a flexible approach to manage within constantly changing and complex situations and environments
- Experience with development of KPIs and metrics, with a solid understanding of rationale, definitions, and considerations, to provide realistic performance information and to identify statistical flaws in existing KPIs
- Concentration skills and ability to reprioritise workload as required due to unpredictable demands and enquiries
- Ability to work autonomously and using own initiative
- Committed to high working standards
- Capable and willing to provide technical leadership and personal development through mentoring and training
- Able to facilitate and lead groups, helping them to identify problems, develop options, and propose solutions at a senior level
- Excellent negotiator who uses a variety of methods to gain support for ideas, strategies and values
- Experience developing standard and tailored training materials, and delivering training sessions to groups and individuals
- Experience of developing clear and concise performance management documentation, technical and non-technical definitions, and version control
- Experience of using performance information, benchmarking data, and best practice knowledge to support service improvement
- Knowledge and experience of Tableau
- Knowledge and experience of SystmOne and the SRE
- Expert understanding of SQL based query tools, database design, and ETL processes
- Excellent knowledge of NHS data standards, the NHS data model and the data dictionary
- Experience of using advanced analytical and modelling tools and techniques
Experience
- Significant experience in a management position with direct line management responsibility
- Demonstrable experience in performance monitoring and management
- Demonstrable experience in developing business intelligence, reporting and insights
- Project monitoring experience including reporting on performance
- Experience of using and applying analytical and statistical processes
- Significant experience of leading and working to an information or systems methodology
- Experienced use of business intelligence tools (preferably Tableau) to display complex data in a concise and intuitive manner
- Experience of senior analysis within an information an performance function within a complex business environment
- Experience in preparing and presenting complex data or sensitive information in a variety of formats to individuals or groups of people with different levels of understanding
- Experience of successful collaborative working and partnership development with a wide range of stakeholders and multi-disciplinary teams
- Experience of participating in change initiatives in the NHS
- Experience of working as a mentor/facilitator
- Experience of working across whole health communities
- Experience of creating an agile development environment, delivering usable production reports to user requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
350 Euston Road
London
NW1 3AX
Employer's website
https://www.cnwl.nhs.uk/work