Senior Administrative Co-Ordinator
Job summary
A new and exciting opportunity has arisen in our newly redesigned Nursing care model within the Hillingdon Care Connection Team (CCT). We are in need of someone to join our team as a Senior Administrative Co-Ordinator, working on a permanent basis.
The CCT comprises of a Guided Care Matrons (GCM), GPs, Health Care Support Workers (HCSW), Wellbeing Support Assistants and a Senior Administrative Co-Ordinators. Together, they provide active case management for adult patients with long-term conditions in order to prevent unnecessary hospital admissions.
Main duties of the job
Band 4 Senior Administrative Co-Ordinator work closely with people who use our Services, their families, friends and carers and are an important contributor in how people experience our services. Band 4 Senior Administrative Co-ordinators are expected to be kind and responsive but professional and informative and contribute to the quality of the services we provide by:
keeping the people who using our services as safe as possible by recognising the limits of the Senior Administrative Co-Ordinator role and working closely with GCMs.
contributing to the best possible clinical outcomes by using up-to-date skills and adhering to evidence based policies and procedures when implementing care plans
ensuring the people using our services have a good experience by respecting, empowering and working in partnership with people when contributing to the implementation and evaluation of care plans
We believe that the best health care is delivered by multi-disciplinary teams working well together and in partnership with other teams and services to provide seamless care. Band 4 Senior Administrative Co-Ordinators contribute to the team in achieving the team's objectives by working closely with and drawing support from GCMs and other health professionals.
About us
There's a place for you at CNWL.We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.Providing top quality care depends on our ability to employ the best people.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don't meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Job description
Job responsibilities
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Monitor referrals and add into new referral caseload on SystmOne (S1) and EMIS.
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Support with onward referrals and carefully avoiding duplication.
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Monitor caseloads and liaise with GCMs when patients have not had recent contact, to ensure caseloads remain active and up to date.
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Diary management for HCSWs.
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Participate in team handovers
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Support with administrative actions - daily handovers.
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Keep a daily log of clinical handovers and document actions using Situation Background Assessment Recommendation (SBAR) tool.
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Attend team meetings and take minutes.
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Patient searches - use platforms such as EMIS, WSIC and hospital admission emails to pull data and share with GCMs.
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Once the GCM has completed Self Management Plan (SMP), Senior Administrative Co-Ordinator willprint the SMP for the GCM to deliver, discuss and get it signed.
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Ordering of supplies from NHS Oracle.
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Monitor Generic email addresses.
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Register new patients referred in from the huddle meetings.
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Send huddle template to the GCMs.
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Manage own S1 diary.
Person Specification
Education and qualification
- NVQ Level 3 or equivalent qualification
- ECDL
- NVQ in Administration/ Customer case
Specific Skills
- Keyboard skills
- Experience in IT applications, incl: word, excel
- Evidence of good interpersonal and organisational skills
- Excellent verbal and written communication skills
- Ability to work under pressure/stress and prioritise
- Able to work as an effective team member
- Experience of a multi-user database
- Previous experience of System 1
Knowledge and Experience
- Administrative/secretarial/customer care experience
- Experience in N.H.S, Primary Care or G.P`s surgery
- Experience in working with members of the public or in a public facing environment
Qualities
- Patient / Customer facing qualities
- Able to remain calm under pressure
- Team worker
- Flexible
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
Hillingdon Community
Hillingdon
UB8 1QG
United Kingdom
Employer's website
https://www.cnwl.nhs.uk/work