Japanese speaking IT Helpdesk Engineer (On-site)

Japanese speaking IT Helpdesk Engineer (On-site)

Ref: YC46843

A Japanese IT company is seeking a Japanese speaking IT Helpdesk Engineer to provide on-site and remote support for their EMEA operations.

You will act as a key contact between users, vendors, and HQ in Japan, ensuring smooth IT operations and customer satisfaction.

This role requires strong bilingual (Japanese/English) communication skills and hands-on IT support experience.

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ELIGIBLE APPLICANTS:

(O) Eligible visa: Permanent residence, Spouse, Partner

(X) NOT eligible: Student visa, YMS, Graduate visa, Requiring visa sponsorship

VISA SUPPORT: Not available

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Type: Permanent, full-time

Salary: Up to £30k, depending on experience

Working Hours: Monday–Friday, 9:00–17:30 (37.5 hours per week)

Start Date: ASAP

Location: London

IT Helpdesk Engineer Main Responsibilities

• Provide 1st/2nd line technical and business system support via phone, email, tickets, and on-site
• Log and manage support tickets, escalating to HQ in Japan or third parties as required
• Support, maintain, and improve customer IT services while ensuring adherence to IT policies
• Assist team members, back office staff, and project engineers
• Produce IT monthly reports, newsletters, and manage user ID/device inventory updates
• Support integration and maintenance tasks, including documentation and user manuals
• Act as Project Coordinator, monitor progress, and prepare meeting agendas/minutes
• Liaise with HQ in Japan and third-party vendors in both English and Japanese
• Manage and support customer requirements, escalating issues to line managers

IT Helpdesk Engineer Skills & Qualifications

Essential

• 1+ year Helpdesk or IT support experience in IT infrastructure industry
• Strong documentation skills (reports, manuals, records)
• Basic understanding of networking (LAN, WAN, Wi-Fi)
• Proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams)
• Business-level Japanese and English (spoken and written)

Desirable

• Knowledge of Windows Client and Server OS
• Experience working in a Japanese company
• Project management or project assistant experience

Personal Attributes

• Excellent communication and interpersonal skills with clients, end users, and vendors
• Ability to work flexibly and independently as well as in a team
• Strong organisational skills with the ability to prioritise workload
• Clear, articulate English speaking skills (majority of users are non-native speakers)
• Fluent Japanese writing and speaking skills

*All applicants must have the right to work in the UK without any restrictions as the Company is not able to offer visa support.

*YMS and graduate visa holders are not eligible for this position.

If your application is successful, you will be contacted within two business days.

We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.