Field Resource Controller (SC Cleared)

Are you positive with a creative attitude that can work as part of a team? can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution, customer liaison, spares orders and electronic diary management that contribute to IT service delivery? Do you want to collaborate and achieve together with committed people to be proud to work for a company that respects its people and is at the forefront of technology?

We are looking for a field resource controller to support and augment the existing service.

The role will involve:

• Incident management: incident logging, triage and assignment on various platforms
• Excel and manage the incident to resolution in conjunction with the 3rd party, keeping the service desk record in all toolsets updated in according with agreed work instructions
• Electronic diary management

Your experience:

• Experience in incident resolution and/or system management of IT infrastructures
• Experience in a Customer Service environment
• Experience in scheduling and diary management
• Experience dealing with 3rd party suppliers
• Experience and confident in use of MS Office programs
• Candidates must be SC CLEARED or be able to become so

Apply Today!