Secure Communications Service Manager

Job Description

World Class Defence Organisation is currently looking to recruit a Secure Communications Service Manager subcontractor on an initial 12 month contract. This role requires broad level of knowledge of VDI environment/technology and Windows OS.
Please Note: current DV Security Clearance is required.
Rate: £TBC
Location: Stevenage
Hybrid/Remote working: 4-5 days a week likely onsite.
Contract: 37 Hours per week
Overtime: Hours worked over 37 hours per week will be calculated at 'time and a quarter'
Duration: 12 Months (initially and then ongoing and long-term thereafter)
IR35 status: Inside IR35 (Umbrella)

Secure Communications Service Manager Job Description:
Digital Excellence function providing IT Services to the business.
Responsibilities:

• Lead and manage incident management within the environment
• Lead and manage continuous service improvement activities within the environment
• Ensure service levels are achieved or exceeded at all times by often, providing escorting of DEX and DEX suppliers
• Lead and manage request management within the environment
• Lead and manage change management activities within the environment
• Customer engagement and communications with the business area and users to support DEX position and reputation as an enabler of the environment
• Ensuring service availability levels of the environment and services within the environment are achieved meeting the customer need
• Governance of the SyOps process within the environment ensuring policies are being met by DEX and DEX suppliers
• Act as a point of contact for all service related issues to the business unit and users and assist with queries, questions and escalations
• Lead and manage software and hardware life cycle management including upgrades and refreshes, capacity and performance management
• Governance of vulnerability management and patching schedules within the environment

Skillset/experience required: DV clearance required. Broad level of knowledge of VDI environment/technology and Windows OS.