Senior Application Support Engineer

Job Description

Service Applications ConsultantRate: £400-£450/day (Outside IR35)Length: 1 - 3 Months (short term, with potential extension)Location: Harrogate (remote/hybrid)OverviewWe are looking for a hands-on Service Delivery / Business Applications Consultant to support the stabilisation and improvement of our Business Systems support function following recent change activity.This is a short term contract, for someone who can come in with a strong understanding of the support needed, and systems already in place.This role will focus on embedding processes, improving support models, and producing clear, practical documentation.________________________________________Key Responsibilities Develop and finalise SOPs, runbooks, and knowledge articles Define and improve the Business Systems support operating model Support implementation of a single support gateway Improve and standardise ITSM processes (Jira / Service Management) Review and document JML (Joiner / Mover / Leaver) processes Support post-migration / transition stabilisation activities Document vendor onboarding and support impact approaches________________________________________Key Deliverables SOP pack and knowledge base Support operating model documentation JML process documentation Vendor onboarding and impact templates ITSM / Jira process guidance Recommendations for a sustainable operating model________________________________________Experience Required Background in Service Delivery, IT Operations, or Business Systems Strong experience creating SOPs and process documentation Hands-on experience with ITSM tools (e.g. Jira, ServiceNow) Experience improving support models and stabilising operations Understanding of JML processes and service governanceCertes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.TPBN1_UKTJ