Helpdesk Support Analyst

*Calling all IT Support Technicians!*

We have a not to be missed opportunity for an experienced IT Support Technician / Helpdesk Support Analyst to join a forward-thinking MSP and IT Consultancy.

As you progress with the company you will be offered additional responsibilities which will expand your experience and skill set.

The company are dedicated to developing and promoting their employees internally, so once your foot is in the door progression opportunities are endless for the right individuals. You will be rewarded for your efforts with an excellent salary plus 2 salary reviews in your first year.

*What you will be doing*

As a Helpdesk Support Analyst / IT Support Technician it will be your responsibility to provide IT and hosting support to clients primarily via telephone and remote assistance, with occasional on-site support. This requires a keen eye for detail, the ability to prioritise your workload and great problem solving skills.

If you are organised and a great communicator with all the technical experience below then don’t hesitate to apply today!

* 12+ months experience ideally within a network consultancy or MSP environment with experience delivering network and application support to clients.
* PC/Mac builds and configurations
* Windows 10, 11 troubleshooting
* Microsoft Office - must be a competent user to be able to provide end user support.
* Windows Server from 2012 onwards with general administration of Active Directory, DHCP, DNS, Group policy etc.
* Microsoft 365 - basic administration, security, creating and removing user accounts.
* Experience of Citrix, VMware, Hyper-V an advantage

You must be eligible to work in the UK.

*What you can expect*

A friendly company has built their growth and success, since 1999, by committing to positive customer support. As a Microsoft Gold Partner since 2007, we invest heavily in structured training and qualifications for ongoing personal staff development. Innovative approach means that all employees are fortunate to use the latest cutting-edge technology and tools to do perform their work.

You will be rewarded with a competitive salary and 2 salary reviews in year 1. You will also receive full private medical cover after 2 years’ service.

Key Skills: IT Support. IT Technician. Helpdesk. Service Desk. IT Support. External Clients. Managed Services. MSP. Windows Server Microsoft 365. Active Directory. MS Office. Networking. TCP/IP. Group Policy. DNS, DHCP. Office 365. Cloud. Hosting.

Job Types: Full-time, Permanent

Pay: £24,000.00-£32,000.00 per year

Benefits:
* Private medical insurance
Schedule:
* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Potters Bar: reliably commute or plan to relocate before starting work (required)

Application question(s):
* Do you have strong customer facing skills?
* Do you drive?

Education:
* GCSE or equivalent (preferred)

Experience:
* IT Services company based technical support: 1 year (preferred)

Work Location: In person