3rd Line IT Technical Analyst
3rd Line IT Technical Analyst Location : Borehamwood, WD6 1JD Salary : £45,000 Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
- £55,000 per annum, DOE Excellent Benefits! Contract : Full time, Permanent Benefits : 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years service, Private Health Insurance after 2 years service At Chalkline, were more than just a Microsoft Solutions Partner were a people-first business! We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, were proud to deliver technical excellence and outstanding service to every client. Our commitment doesnt stop at our customers. Were just as focused on our team! If youre passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. Were now recruiting for a 3 rd Line IT Technical Analyst to work directly with our clients on the latest technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop, server management tools & networking products. Ideal applicants will have 3-5 years experience and demonstrate support knowledge to a 3rd line level of the following technologies: Microsoft 365 (Exchange Online, SharePoint Online, Entra ID, Microsoft Intune) Microsoft Azure Windows Server 2025 and previous versions SQL Server Active Directory PowerShell scripting Basic Windows based networking TCP/IP, DNS, DHCP etc Basic routing, switching & firewall knowledge As our 3 rd Line IT Support Analyst, you will be responsible for: Delivering outstanding customer service and act as a technical escalation point for 1st, 2nd line, and sales/support teams. Managing and resolving incidents, projects, and support requests to a high standard, ensuring updates and communication with clients throughout. Taking ownership of tasks, deadlines, and personal learning of new environments and technologies. Supporting and mentoring apprentices and colleagues, fostering teamwork, knowledge-sharing, and professional standards. Assisting with project delivery, including hardware deployment, software installation, and onsite support when required. Contributing to process improvement, research and development of products, and internal IT management (e.g. servers, domains, PC builds). Providing cover for team members, supervise where needed, and actively pursue personal and professional development, including relevant certifications. Why Join Chalkline? Work with the latest Microsoft technologies Gain industry-recognised certifications Be part of a friendly, supportive team that values quality and professionalism Receive continuous learning and development opportunities Make a real impact in a growing business Plus free parking, training programmes and much more! If you feel you have the skills and experience to be successful in this role then click on APPLY today! No agencies please.d02fcfcb-6df4-40ee-95cf-3eb059ce3173
- £55,000 per annum, DOE Excellent Benefits! Contract : Full time, Permanent Benefits : 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years service, Private Health Insurance after 2 years service At Chalkline, were more than just a Microsoft Solutions Partner were a people-first business! We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, were proud to deliver technical excellence and outstanding service to every client. Our commitment doesnt stop at our customers. Were just as focused on our team! If youre passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. Were now recruiting for a 3 rd Line IT Technical Analyst to work directly with our clients on the latest technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop, server management tools & networking products. Ideal applicants will have 3-5 years experience and demonstrate support knowledge to a 3rd line level of the following technologies: Microsoft 365 (Exchange Online, SharePoint Online, Entra ID, Microsoft Intune) Microsoft Azure Windows Server 2025 and previous versions SQL Server Active Directory PowerShell scripting Basic Windows based networking TCP/IP, DNS, DHCP etc Basic routing, switching & firewall knowledge As our 3 rd Line IT Support Analyst, you will be responsible for: Delivering outstanding customer service and act as a technical escalation point for 1st, 2nd line, and sales/support teams. Managing and resolving incidents, projects, and support requests to a high standard, ensuring updates and communication with clients throughout. Taking ownership of tasks, deadlines, and personal learning of new environments and technologies. Supporting and mentoring apprentices and colleagues, fostering teamwork, knowledge-sharing, and professional standards. Assisting with project delivery, including hardware deployment, software installation, and onsite support when required. Contributing to process improvement, research and development of products, and internal IT management (e.g. servers, domains, PC builds). Providing cover for team members, supervise where needed, and actively pursue personal and professional development, including relevant certifications. Why Join Chalkline? Work with the latest Microsoft technologies Gain industry-recognised certifications Be part of a friendly, supportive team that values quality and professionalism Receive continuous learning and development opportunities Make a real impact in a growing business Plus free parking, training programmes and much more! If you feel you have the skills and experience to be successful in this role then click on APPLY today! No agencies please.d02fcfcb-6df4-40ee-95cf-3eb059ce3173
- Company
- Chalkline
- Location
- Well End, Hertfordshire, UK
- Employment Type
- Full-time
- Posted
- Company
- Chalkline
- Location
- Well End, Hertfordshire, UK
- Employment Type
- Full-time
- Posted