Reception Manager

Job summary

Chapeltown Family Surgery has a full time opportunity for an experienced Reception Manager.

The ideal candidate will have experience working in General Practice and have significant experience managing teams as well as IT systems.

This role is pivotal in the practice to ensure great communication and care navigation for patients. We are looking for someone with excellent leadership skills and with the ability to work under pressure in a very demanding patient focused position.

The position is a full time Reception Manager working 37.5 hours per week with hours to be discussed at interview.

Flexibility of hours is essential to meet the needs of the business.

Suitable candidates will be expected to be available for both mornings and afternoons and for sickness and holiday cover.

Main duties of the job

Managing, monitoring and maintaining the practice appointment system

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Ensuring the reception/care navigation team work within their policies and protocols in support of the business functions

Direct line management of the reception/care navigation team, ensuring appropriate staffing throughout the week, arranging staff to cover on shorter days, managing annual leave for the department, conducting staff 121's and appraisals.

Dealing with first line complaints coming into the surgery.

Managing processes for prescription ordering.

Liaising with associated healthcare agencies and providers

Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible

Manage and maintain patient registrations and deductions

Act as IT reception lead for the surgery, being first line support to members of the team where there are problems with the IT systems, printers etc. or to act as subject matter expert for SystmOne, telephone systems, practice email systems, practice social media and more.

About us

Chapeltown Family Surgery is a long established training practice working within the communities of Chapeltown and Harehills. Our strength lies in its size with a closely knit clinical team who have been working together for many years.

Along with our 2 GP partners, 1 Salaried GP, 2 practice nurses and 1 Healthcare Assistant we have an exceptional reception/care co-ordinator team, Secretaries and Admin team.

We are a training practice and mentor Registrars at various stages of their training towards becoming a fully qualified GP. In addition we host trainee GP's

We are a friendly team with a high work ethic, recognising the importance of people's rights, respecting privacy, dignity, needs and beliefs of patients, carers and colleagues.

There is on-site parking and you will automatically join the NHS Pension Scheme.