ERP Customer Success / Sales Account Director
ERP Customer Success / Sales Account Director
Remote (UK) | Manufacturing & Supply Chain ERP
We are partnering with a well-established ERP and IT solutions provider to appoint an experienced Customer Success / Sales Account Director . This is a senior, consultative role focused on account management, value-led sales, and long-term customer growth within the manufacturing sector.
The Role
You will manage and develop a portfolio of mid-market manufacturing customers (£15m–£50m turnover) , acting as a trusted advisor to senior business leaders. Rather than new-logo hunting, the emphasis is on deep account ownership , understanding customer strategy, and positioning ERP and IT solutions that drive operational transformation.
You’ll work closely with senior stakeholders to align ERP capability, IT roadmaps, and business outcomes , particularly within Engineer-to-Order, Discrete Manufacturing, and Supply Chain environments .
Key Responsibilities
- Own and grow a portfolio of manufacturing accounts through consultative, value-based selling
- Build trusted relationships with senior heads of business, operations, finance, and IT
- Identify growth opportunities across ERP, modules, upgrades, integrations, and associated IT services
- Lead account planning, QBRs, and strategic discussions around digital and ERP transformation
- Collaborate with delivery, customer success, and technical teams to ensure adoption and value realisation
- Act as the primary commercial and strategic point of contact for assigned customers
Required Experience
- Strong background in ERP-related account management or customer success sales
- Hands-on experience with Epicor, SAP Business One, Microsoft Dynamics, IFS , or similar ERP platforms
- Proven success selling IT solutions into manufacturing environments
- Experience working with Engineer-to-Order, Discrete Manufacturing, and/or Supply Chain businesses
- Comfortable engaging at board and senior leadership level
- Commercially astute, consultative, and relationship-driven approach
Location
- Remote-based role
- Candidates should ideally be within 1.5 hours’ travel of Birmingham for customer visits and internal meetings
Why This Role?
- Senior, trusted-advisor position — not transactional sales
- Established manufacturing customer base with strong long-term relationships
- Opportunity to influence ERP strategy and business transformation
- Flexible, remote working with autonomy and ownership