Service Desk Manager

Position: Service Desk Manager

Location: Corby (Hybrid Working)

Salary: £48,000 - £60,000

Are you an experienced Service Desk Manager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead a dynamic service desk team for a reputable charity based in Corby. This hybrid role offers a unique opportunity to contribute to a cause while leveraging your expertise in ITIL and JIRA.

Key Responsibilities:

• Lead and manage a team of 4 Service Desk Analysts.
• Oversee daily operations of the service desk, ensuring efficient and effective resolution of IT issues.
• Implement and maintain ITIL best practices to improve service delivery.
• Utilize JIRA for incident tracking, problem management, and workflow optimization.
• Develop and monitor performance metrics to ensure high-quality support.
• Collaborate with other IT teams to enhance overall user experience.

Requirements:

• Proven experience as a Service Desk Manager or similar role.
• Strong knowledge and practical application of ITIL frameworks.
• Proficiency with JIRA or similar service management tools.
• Excellent leadership and team management skills.
• Strong problem-solving abilities and a customer-focused mindset.

Benefits:

• Competitive salary range of £48,000 - £60,000.
• Flexible hybrid working arrangement.
• Opportunity to work for a meaningful cause with a dedicated team.

If you are a motivated and experienced Service Desk Manager looking for a challenging role in a rewarding environment, we would love to hear from you. Apply today and take the next step in your career with an impactful organization.