Business Analyst

For more than twenty years, Charis has been successfully operating as a business services enterprise, working as the trusted administrator and fulfilment service for many essential funds and grants, providing complex bespoke services to major organisations which include utility companies, local authorities, housing associations and charities. Success has been built and maintained by blending social, regulatory, and commercial responsibilities, to provide innovative solutions to a rapidly expanding client base.

Charis is a committed team of 50, and we believe it’s our empathetic approach and the level of compassion and care we offer to our clients and their beneficiaries, that really sets us apart. We understand the challenges our clients have, we’re good listeners, and can creatively manage a wide range of time sensitive demands. This has been crucial in our ongoing success.

We are adding a Business Analyst into the business, reporting into our CTO and working across all areas of the business to engage with stakeholders and fully understand "as is" processes, review and reengineer to a "to be" process and deliver detailed user requirements and technical specifications to the Dev Team.

You will be:

• Assess complex processes, identify inefficiencies, and propose actionable solutions based on data and insights.
• Conduct detailed analysis of existing and required processes, systems, and data to identify areas for improvement and efficiency.
• Deliver clarity on requirements and work alongside with business to provide actionable solutions.
• Build a strong understanding of key business functions (e.g., finance, customer services, commercial, HR, IT) and how they interconnect.
• Use business process mapping techniques like flowcharts or UML diagrams to visualise workflows, to document and demonstrate understanding.

Your communication skills must be first class - you will be engaging with all areas of the business, and as such this role suits someone with experience working within a diverse SME. You will be naturally inquisitive, creative, innovative, have opinion and be ready to steer, suggest and recommend improvements. You must be a self starter and willing to take ownership and autonomy over your workload and deadlines.

Technically we are looking for experience working within Agile and Scrum methodologies, and with previous experience Azure DevOpps or Jira.

This is an exceptional opportunity - the chance to work extensively across all disciplines and departments in an organisation that is undergoing planned transformation focused on sustained growth and scalability. If you are a Business Analyst with experience working across multiple disciplines, and are looking for a challenging step up, this is the role for you. Get in touch to find out more.

PLEASE NOTE THAT THE ROLE IS BASED IN PETERBOROUGH AND OFFICE BASED, AND WE ARE LOOKING FOR CANDIDATE WITH LESS THAN ONE HOUR COMMUTE.