Service Desk Analyst

Service Desk Analyst – (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) – Permanent – Stoke On Trent/Hybrid

Charles Simon Associates are currently looing for a Service Desk Analyst on an initial 3 month contract basis for our prestigious market leader based in Stoke on Trent.

This role is inside IR35

Interviews are taking place ASAP.

Start date 5th January 2026 

Location: Stoke on Trent/Hybrid (onsite twice a week)

Day Rate: up to £150 Per Day

Skills/Requirements for the Service Desk Analyst:

• Previous experience within a Service Desk is vital within this role
• Excellent troubleshooting and problem solving skills
• Extensive Active Directory
• Strong O365 experience
• Ticket management experience including good time management
• Hardware support including Laptop & PC building
• Any experience of supporting MS Exchange is highly desirable
• Experience of working within an ITIL environment is highly desirable

Start date is ASAP for the Service Desk Analyst

The Service Desk Analyst will be responsible for:

• Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
• Being the first point of contact on the Service Desk.
• New Starters and Leavers administration from the technical perspective
• Working to and within already agreed SLA’s and KPI’s
• Providing Application Support when needed
• Providing high levels of 1st call fix where possible
• Reporting faults and maintaining logs on desktop and laptop numbers within the business

Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst

Service Desk Analyst – (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) – Permanent – Stoke On Trent/Hybrid