Patient Services Coordinator (PTCDA)

Job description

Job responsibilities

The following are the core responsibilities of the Patient Services Coordinator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Patient Services Coordinator is responsible for:

Receiving and acknowledging referrals received from secondary care.

Liaising with care homes, visiting GPs, patients, and their families to arrange visits.

Actioning referrals, updating patient notes and co-ordinating ongoing care following patient contact.

Arranging Multi-Disciplinary Team (MDTs) meetings as required.

Supporting effective rota management of staff working within the PTCDA service.

Completing reporting and data collection templates as required.

Ensuring medical equipment is maintained and in good working order.

Assisting with risk assessments and incident reporting procedures and complaints.

Managing mailboxes.

Promoting a culture of continuous improvement. Building and maintaining effective relationships with healthcare providers, commissioners, and other key stakeholders.

Acting as a liaison between various teams, ensuring effective information sharing and collaboration.

Quality:

The post-holder will strive to maintain quality within the organisation, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload, and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

Apply Federation policies, standards, and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audits where appropriate.

Person Specification

Experience

• Experience of working within Primary care/Healthcare setting at an administration level
• A good level of knowledge and understanding of the primary care sector and/or the healthcare sector
• Previous experience of supporting Senior Managers
• Completed the Making Every Contact Count (MECC) training
• At least 2 years recent experience in a similar role, either paid or unpaid.
• Evidence of having achieved personal and departmental objectives within the workplace.
• Experience of working with clinical systems and administrative IT programs and software such as (SystmOne / EMIS / Aristotle) Microsoft Office Suite
• Proven experience of Rota Management
• Skills and Capabilities
• Excellent time management skills, capable of prioritising and managing competing demands and workloads.
• Excellent oral and written communication skills; able to engage effectively with a wide range of audiences.
• High level literacy and numeracy skills with a passion for detail and accuracy.
• Able to establish, maintain and develop effective relationships across the Network and with external organisations.
• Discretion in the handling of sensitive and confidential information.
• Excellent interpersonal skills, able to build professional and personal credibility to gain the support of colleagues and external organisations.
• Ability to work under pressure and to tight and often changing deadlines
• Analytical Skills
• Strategic thinking ability to anticipate and resolve problems before they arise.
• Autonomy/Freedom to Act
• Ability to work on own initiative and organise workload, allocating work as necessary.
• Equality and Diversity
• Demonstrates knowledge and understanding of equality of opportunity and diversity considering and being aware of how individual actions contribute to and make a difference to the equality agenda.
• Other
• An ability to maintain confidentiality and trust
• Used to working in a busy environment
• Adaptability, flexibility, and ability to cope with uncertainty and change
• Commitment to continuing professional development.
• Ability to travel independently around Leicestershire and beyond
• A willingness to work from different offices / work remotely using portable IT equipment

Qualifications

• GCSEs or equivalent to include Maths and English
• Experience of working within Primary care/Healthcare setting at an administration level
• Demonstrate commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
• Experience of working with clinical systems and administrative IT programs and software such as (SystmOne / EMIS / Aristotle) Microsoft Office Suite

• Knowledge of Advanced ECDL/Microsoft Office Specialist (MOS) or similar
• Previous experience of supporting Senior Managers
• Completed the Making Every Contact Count (MECC) training
• At least 2 years recent experience in a similar role, either paid or unpaid.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Charnwood GP Network

Address

The Old Infant School

Rosebery Street

Loughborough

Leicestershire

LE11 5DX

United Kingdom

Employer's website

https://www.charnwoodgpnetwork.co.uk/