Atlassian Administrator

UK-based software development company specializes in delivering bespoke digital solutions that help businesses streamline workflows, manage data more effectively, and improve operational efficiency. The company provides end-to-end services, from design and development to deployment and ongoing support, with a strong focus on long-term client partnerships and tailored business solutions across a range of industries.

We are looking for an experienced Atlassian Administrator to join on a contract basis. You will be responsible for the administration and optimisation of our Jira Software, Jira Service Management, and Confluence environments, supporting teams across the business.

Key Responsibilities

Jira Software

• Administer projects, boards, workflows, permission schemes, and notification schemes

• Configure issue types, screens, and custom fields to support team needs

• Build and maintain dashboards and reports for engineering and leadership

• Support agile delivery — sprints, backlogs, and roadmaps

Jira Service Management

• Configure and maintain JSM projects including queues, SLAs, and request types

• Build and improve service portals for internal and external users

• Implement automation rules to streamline ticket routing and resolution

Confluence

• Manage spaces, permissions, templates, and page structures

• Support teams in maintaining documentation and knowledge base content

• Integrate Confluence with Jira for cross-tool visibility

General Administration

• Manage user provisioning, access control, and licence administration

• Build and maintain Atlassian Automation rules to reduce manual processes

• Troubleshoot and resolve platform issues across all tools

Requirements

• 2–4 years of hands-on Atlassian administration experience across Jira Software, JSM, and Confluence

• Strong understanding of workflow design, permission schemes, and project configuration

• Experience with JSM portal setup, SLA configuration, and automation

• Proficiency with Atlassian Automation; ScriptRunner / Groovy knowledge is a plus

• Comfortable managing users, groups, and licences in Atlassian Cloud or Data Center

• Atlassian Certified Professional (ACP) certification desirable but not essential

• Able to work independently and communicate clearly with both technical and non-technical stakeholders