JIRA Administrator

About the Role

We are looking for a skilled and detail-oriented Jira Administrator to manage, configure, and optimize our Jira environment to support cross-functional teams across engineering, operations, and business functions. This role is responsible for maintaining Jira workflows, permissions, automations, integrations, and reporting while ensuring a seamless user experience and alignment with organizational processes.

Key Responsibilities

Administer and maintain Jira Cloud/Server environments, including projects, workflows, issue types, schemes, dashboards, and permissions.

Configure and customize Jira to support Agile delivery processes across multiple teams.

Design, implement, and maintain Jira automations and integrations with tools such as Confluence, GitHub, Slack, CI/CD platforms, and service management systems.

Support users with troubleshooting, onboarding, training, and best practices.

Manage user access, security settings, and governance standards.

Create and maintain dashboards, filters, and reports to provide visibility into project performance and operational metrics.

Collaborate with engineering, product, PMO, and operational stakeholders to improve workflows and tooling efficiency.

Lead Jira optimization initiatives and continuous improvement projects.

Maintain documentation for system configurations, processes, and support procedures.

Monitor platform performance, system health, and licensing utilization.

Required Skills & Experience

Proven experience as a Jira Administrator in a fast-paced technology or enterprise environment.

Strong expertise in Jira configuration, workflow design, permission schemes, and automation.

Experience with Atlassian ecosystem tools including Confluence and Jira Service Management.

Familiarity with Agile, Scrum, and Kanban methodologies.

Experience integrating Jira with development and collaboration tools.

Strong analytical and problem-solving skills.

Excellent communication and stakeholder management abilities.

Ability to manage multiple priorities and work independently.

Preferred Qualifications

Atlassian certifications are highly desirable.

Experience with scripting or automation tools such as Groovy, ScriptRunner, or REST APIs.

Knowledge of DevOps workflows and CI/CD tooling.

Experience supporting enterprise-scale Jira environments.

What We Offer

Opportunity to work in a high-growth, technology-driven environment.

Collaborative and innovative team culture.

Competitive salary and benefits package.

Professional development and certification support.

Flexible and hybrid working opportunities.

Employment Type

Full-time

Location

Hybrid / Remote options available