Operations Support Analyst

We are seeking a proactive and detail-oriented Operations Support Analyst to join our growing team in London. This role is ideal for a professional with experience in commodities trading operations who enjoys problem-solving, working closely with technology teams, and supporting critical business systems.

The successful candidate will play a key role in supporting internal trading platforms, ensuring the smooth processing of trades and orders, and collaborating with both business users and technical teams to enhance operational efficiency.

Key Responsibilities

• Develop a strong understanding of the internal trading systems used for booking trades and managing orders executed on commodities exchanges.
• Provide day-to-day operational support for trade and order entry processes, investigating and resolving issues in a timely manner.
• Liaise with exchange support teams and external stakeholders to troubleshoot and resolve operational incidents.
• Collaborate closely with software development teams by providing user feedback, identifying system improvements, and communicating enhancement requests.
• Assist with data analysis and ad-hoc reporting using SQL queries.
• Support business users by identifying process improvements and contributing to operational best practices.
• Monitor system performance and escalate issues where appropriate to ensure minimal business disruption.
• Participate in testing and validation activities for system upgrades, enhancements, and new releases.

Required Skills & Experience

• 3–6 years of experience in a trading operations, application support, or operations analyst role within financial services.
• Solid understanding of commodities markets and commodity derivatives financial instruments.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and interpersonal skills, with the ability to build effective relationships with internal and external stakeholders.
• Proficiency in Microsoft Excel, including data analysis and reporting.
• Working knowledge of SQL for data extraction and reporting purposes.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

Desirable Skills

• Experience with Business Intelligence (BI) reporting tools.
• Familiarity with project management and collaboration platforms.
• Experience using issue tracking and ticket management systems.
• Exposure to trading platforms, exchange connectivity, and post-trade operational workflows.

Education

• Bachelor’s degree or equivalent professional qualification.

What We Offer

• Competitive salary package (£50,000–£75,000).
• Opportunity to work within a dynamic commodities trading environment.
• Exposure to trading technology, exchange operations, and cross-functional projects.
• Collaborative team culture with opportunities for professional development and growth.

This is an excellent opportunity for an operations professional looking to combine trading operations expertise with technology-focused support in a fast-paced commodities environment.