Customer Service Representative

Customer Service Representative – Nottinghamshire – £23,800 Are you digitally confident, customer-focused, and passionate about helping users get the best from innovative technology? We are looking for a Customer Service Representative to join our client’s team, providing first-line online support. In this role, you will use diagnostic portals, guide customers through solutions, identify fixes, and work closely with engineering and hire desk teams to ensure an exceptional end-to-end service. If you enjoy problem-solving, advising customers, and working with modern digital tools, this is a fantastic opportunity to grow in a forward-thinking technical environment.Benefits:

• Holiday entitlement of 25 days per year plus bank holidays
• Automatic enrolment into the NEST pension after probation
• Opportunities for ongoing training and development
• A collaborative and supportive working environment

Responsibilities:

• Providing first-line digital support for enquiries using online portals and diagnostic tools
• Taking customer calls, offering clear advice and guidance
• Advising customers on efficiencies and best use of products
• Identifying and responding to any applicable ‘first fix’ solutions
• Assisting customers with site set-ups and operational queries
• Liaising with the wider engineering team and internal departments to resolve issues
• Reporting key findings, trends, and proactive improvement ideas
• Ensuring products hired to customers are safe and fully tested in line with procedures
• Processing all system inputs and paperwork relating to hires, off-hires, and stock transfers
• Developing and maintaining strong product knowledge
• Maintaining awareness of equipment available for hire or sale

What We Are Looking For:

• Strong organisational skills with excellent attention to detail
• Clear and confident communication skills, able to build relationships at all levels
• Ability to work under pressure, meet targets, and handle a high-volume workload
• Proactive decision-making based on insight and experience
• A logical, hands-on, and solutions-focused approach
• Ability to identify risks, manage issues, and prioritise effectively
• Digital confidence and a good understanding of online systems and tools
• A strong customer focus and commitment to delivering high-quality service

If you’re interested in learning more about this Customer Service Representative opportunity, please click ‘apply now’.Chase & Holland act as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire, and Lincolnshire.