Digital Monitoring Technician

Digital Monitoring Technician – Nottinghamshire – £23,800 Are you tech-savvy, customer-focused, and passionate about keeping digital systems running at peak performance? We are looking for a Digital Monitoring Technician to join our client’s team to play a key role in ensuring our customers’ systems stay online, efficient, and fully supported. In this role, you will oversee remote monitoring platforms, manage support cases, coordinate field engineers, and deliver outstanding service to clients. If you enjoy problem-solving, multitasking, and working with modern digital tools, this is the perfect opportunity to grow your technical career.Benefits:

• Holiday entitlement 25 days per year plus bank holidays
• Automatic enrolment to the NEST pension after probation
• Opportunities for career development and progression
• A collaborative and supportive working environment

Responsibilities:

• Keeping a close eye on digital systems through monitoring tools, spotting irregularities or performance concerns before they become issues.
• Managing customer cases in Salesforce logging details, updating progress, and ensuring every request is resolved promptly and accurately.
• Arranging and scheduling field engineers, making sure they have all the details needed for efficient on-site visits.
• Staying in regular contact with customers, giving clear updates and guidance throughout the resolution process.
• Delivering a friendly, professional, and solution-driven service experience that leaves clients feeling supported.
• Carrying out first-line diagnostics and remote checks to help identify and resolve technical issues.
• Producing reports and insights that highlight trends, system health, and opportunities for improvement.
• Supporting the development and application of digital monitoring standards, safety procedures, and best practices.

What We are Looking For:

• Confidence using digital monitoring platforms.
• Experience with Salesforce or another CRM system.
• Strong communication skills and a natural ability to support customers.
• The ability to juggle multiple cases, engineer schedules, and priorities without losing focus.
• A logical, problem-solving mindset with a proactive approach to troubleshooting.
• Composure under pressure and a commitment to delivering exceptional client care.

If you are interested in finding out more about this exciting Digital Monitoring Technician opportunity, please click ‘apply now’.Chase & Holland act as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire, and Lincolnshire.